更新后的服务条款

我们最近更新了:(1)服务条款,(2)支付服务条款及(3)隐私政策(统称为“条款?#20445;?#22914;果您在2019年1月21日前注册爱彼迎账号,在您于2019年3月27日或之后使用爱彼迎?#20445;?#25105;们会询问您是否同意新的服务条款和支付服务条款;在2019年3月27日前,原有的服务条款支付服务条款?#36234;?#36866;用于您。更新后的隐私政策将于2019年3月27日起自动对所有现有爱彼迎用户生效。从这一天起,您若继续使用爱彼迎平台,将受到新的隐私政策约束。请仔细阅读这些条款。如果您在2019年1月21日或之后注册爱彼迎账号,更新后的条款适用于您。进一步了解更改了哪些内容


如果您的居住国家/地区是欧洲经?#20204;?#21450;英国之外,您与爱彼迎的协议为非欧洲用户服务条款

如果您的居住国家/地区是欧洲经?#20204;?#25110;英国,您与爱彼迎的协议为欧洲用户服务条款

服务条款

请仔细阅读本《服务条款?#32602;ā啊?#26381;务条款》?#20445;?#20854;中包含?#26031;?#20110;您?#22982;?#23450;权利、救济和义务的重要信息。访问或使用爱彼迎平台表示您同意遵守本《服务条款》并受其约束。

请注意:本《服务条款》第19条包括一个适用于所有爱彼迎会员的仲裁条款和集体诉讼弃权声明。如果您的居住国家/地区是美国,该规定适用于您与爱彼迎之间的所有争议。如果您的居住国家/地区在美国境外,该规定适用于您在美国对爱彼迎提起的任何诉?#24076;?#24182;影响您与爱彼迎之间争议的解决方式。您接受本《服务条款?#32602;?#21363;表示同意受该仲裁和集体诉讼条款的约束。请仔细阅读该条款。

最后更新:2019年1月21日

?#34892;?#24744;使用爱彼迎!

本《服务条款》构成您与爱彼迎(定义见下)之间具有法律约束力的协议(“协议?#20445;?#36866;用于您访问和使用爱彼迎网站(包括其中任何子域名)以及爱彼迎借以提供其服务的任何其他网站(合称“网站?#20445;?#25105;们的手机、平板电脑及其他智能设备应用及应用程序界面(合称“应用?#20445;┖退?#26377;相关服务(合称“爱彼迎服务?#20445;?#32593;站、应用和爱彼迎服务在本协议下文中统称“爱彼迎平台”。适用于您使用爱彼迎平台的服务提供者保障金条款日本服务提供者保障金条款服务接受者退款政策非歧视政策及其他政策通过引用成为本协议的一部分。

凡本《服务条款》提及“爱彼迎”或“我们”之处,系指与您订立合同的爱彼迎公司。通常来说,与您订立合同的实体将根据您的居住或设立国家/地区而确定。

  • 如果您的居住或设立国家/地区是美国,您与Airbnb, Inc.订立合同,其地址为888 Brannan Street, 4th Floor, San Francisco, CA 94103, United States。
  • 如果您的居住或设立国家/地区不是美国、?#35874;?#20154;民共和国(为本条款目的?#35805;?#25324;香港、澳门和台湾,?#40065;啤?em>中国?#20445;?#26085;本及欧洲经?#20204;?#24744;与Airbnb Ireland UC(“爱彼迎爱尔兰?#20445;?#35746;立合同,其地址为The Watermarque Building, South Lotts Road, Ringsend, Dublin 4, Ireland。
  • 如果您的居住或设立国家/地区是欧洲经?#20204;?#24744;与Airbnb Ireland UC(“爱彼迎爱尔兰?#20445;?#35746;立合同,其地址为The Watermarque Building, South Lotts Road, Ringsend, Dublin 4, Ireland,并且您与爱彼迎的协议受限于欧洲用户服务条款。
  • 如果您的居住或设立国家/地区是中国,您与安彼迎网络(?#26412;?#26377;限公司(“爱彼迎中国?#20445;?#35746;立合同,预订位于中国境外的服务提供者的服务(定义见下)或创建位于中国境外的服务项目除外,上述两?#26234;?#20917;下您的该等交?#23376;?#29233;彼迎爱尔兰订立合同。此外,如果与您订立合同的实体为爱彼迎中国,您于格林尼治时间2016年12月7日上午10:00之前确认的所?#24615;?#35746;仍与爱彼迎爱尔兰订立合同。
  • 如果您的居住或设立国家/地区是日本,您与Airbnb Global Services Limited("Airbnb GSL")订立合同,其地址为25-28 North Wall Quay, Dublin 1, D01 H104, Ireland;但预订位于日本境外的服务提供者的服务(定义见下)或创建位于日本境外的服务项目除外,在上述两?#26234;?#20917;下您就该等交?#23376;?#29233;彼迎爱尔兰订立合同。

如果您改变您的居住或设立国家/地区,则自您改变居住国家/地区之日起,如上文所述,按您的新居住或设立国家/地区确定与您订立合同的爱彼迎公司。

关于我们收集和使用您访问和使用爱彼迎平台?#21335;?#20851;个人信息,详见我们的隐私政策

您使用爱彼迎平台相关的任何支付服务(“支付服务?#20445;?#30001;一?#19968;?#22810;家爱彼迎支付实体(适用时单独称且合称“爱彼迎支付实体?#20445;?#20381;据支付服务条款(“支付条款?#20445;?#25552;供。

由服务提供者?#38647;愿?#36131;查明、了解和遵守所有适用于其服务项目和服务(定义见下)?#22982;?#24459;、法规和规章。例如,某些城市?#22982;?#24459;限制接待短期付费服务接受者或提供特定服务提供者的服务。许多城市可能要求服务提供者事先登记、取得许可或获得执照方能提供某些服务项目(如餐饮服务、出售酒精饮料、?#21152;?#26381;务或驾驶交通工具)。某些城市可能要求?#21152;位?#39550;驶船只的执照。由服务提供者?#38647;愿?#36131;查明和取得提供服务所需的执照、许可或登记。特定类型的服务提供者的服务可能被完全禁止。处罚可能包括罚金或其他强制执行手段。我们帮助?#34892;?/a>的一些信息可以帮助您查明对您适用的一些义务。如果您对当地法律如何适用于您在爱彼迎上的服务项目和服务有问题,请咨询法律顾问。

目录

  1. 爱彼迎服务?#27573;?/a>
  2. 资格、使用爱彼迎平台、会员身份确认
  3. 变更本《服务条款》
  4. 账户注册
  5. 内容
  6. 服务费
  7. 仅适用于服务提供者的条款
  8. 仅适用于服务接受者的条款
  9. 预订的变更、退订和退款、调解?#34892;?/a>
  10. ?#20848;?#21644;?#20848;?/a>
  11. 居住设施的损坏、会员间争议
  12. ?#32435;?#20116;入、货币?#19968;?/a>
  13. 税费
  14. 禁止行为
  15. 期限与终止、中止和其他措施
  16. 免责声明
  17. 责任
  18. 赔偿
  19. 争议解决
  20. 反馈
  21. 适用法律与管辖权
  22. ?#35805;?#26465;款

1.爱彼迎服务?#27573;?/h4>

1.1 爱彼迎平台是一个在线商务平台,能使注册用户(“会员?#20445;?#21644;某些提供服务的第三方(会员和提供服务的第三方为“服务提供者?#20445;?#20182;们提供的服务为“服务提供者的服务?#20445;?#22312;爱彼迎平台上发布服务提供者的服务(“服务项目?#20445;?#24182;直接与寻求预订服务提供者的服务的会?#20445;?#20351;用服务提供者的服务的会员为“服务接受者?#20445;?#30452;接沟通和交易。服务提供者的服务可能包括出租使用度假屋或其他房产(“居住设施?#20445;?#21508;类一日或多日活动(“体验?#20445;?#21442;与特殊活动或进入特殊地点(“活动?#20445;?#21450;各种其他与旅行相关或无关的服务。

1.2 作为爱彼迎平台提供方,爱彼迎不拥?#23567;?#21019;建、出售、转售、提供、控制、管理、出租、交付或供应任何服务项目或服务提供者的服务,爱彼迎也不是欧盟第2015/2302法律指令所定义的旅行套餐的组织者或零售商。仅服务提供者对其服务项目和服务负责。会员进行或接受预订时彼此间直接订立合同。爱彼迎现在和将来均不是会员间合同关系的当事人或其他参与者,也不是房地产中介或保险商。爱彼迎不以任何?#38382;?#20316;为任何会员的代理,支付条款中所列除外。

1.3 尽管我们可能会为解决争议提供便利,但爱彼迎不控制下述内容,也不就其提供保证?#28023;╥)任何服务项目或服务提供者的服务的存在、质量、安全性、?#23454;?#24615;或合法性,(ii)任何服务项目描述、?#20848;丁⑵兰?#25110;其他会员内容(定义见下)的真实性和准确性,及(iii)任何会员或第三方的履行或行为。爱彼迎不为任何会员、服务项目或服务提供者的服务背书。凡提及会员“已核实?#20445;?#25110;类似语言)之处,仅表示?#27809;嵩币?#23436;成相关核实或认定程序,不表示其他。任何该?#35753;?#36848;均不是爱彼迎对任何会员的背书、认证或担保,包括会员?#32435;?#20221;或背景或会员是否可信、安全或合适。在决定是否在居住设施停留、是否参加体验或活动或使用其他服务提供者的服务、是否接受来自服务接受者的预订申请或在线或当面与其他会员交流和互动?#20445;?#24744;务必勤勉尽责和注意。已核实?#35745;?#23450;义见下)仅用于以?#35745;问?#20877;现服务项目在?#32435;?#26102;的状态,因此并非爱彼迎对任何服务提供者或服务项目的背书。

1.4 如果您选择作为服务提供者或服务提供者搭?#25285;?#23450;义见下)使用爱彼迎平台,您与爱彼迎的关系仅限于独立第三方承包商,而非以任何原因成为爱彼迎的雇员、代理、合营?#20132;?#21512;作伙伴,您仅代表本人和为本人利益行事,不代表爱彼迎或为爱彼迎利益行事。爱彼迎不会也不可视作会对您进行?#35805;?#25351;导或控制,或根据本《服务条款》对您的表现进行具体指导或控制,包括与您作为服务提供者所提供的服务相关的指导或控制。您承?#21916;?#21516;意,您全权决定是否发布服务提供者的服务或参与其他经营或职务活动。

1.5 为宣传爱彼迎平台并对潜在服务接受者增加服务项目的曝光度,可以在其他网站、应用、电子邮件及在线或线下广告中?#25925;?#26381;务项目和其他会员内容。为协助使用不同语言的会?#20445;?#21487;整体或部分将服务项目和其他会员内容翻译为其他语言。爱彼迎不保证该?#30830;?#35793;的准确性或质量,会?#22791;?#36131;审阅和核实该?#30830;?#35793;的准确性。爱彼迎平台可能包含由谷歌提供支持?#22982;?#35793;内容。谷歌对翻译内容不作任何明示或默示的保证,包括关于准确性、可靠性的任何保证,以及关于适销性、适合特定目的和无侵权的任何默示保证。

1.6 爱彼迎平台可能包含指向第三方网站或资源的链接(“第三方服务?#20445;?#35813;等第三方服务可能须遵守不同的条款和条件及隐私惯例。爱彼迎不?#24895;?#31561;第三方服务的可获得性和准确?#24895;?#36131;,亦不?#24895;?#31561;第三方服务处可用的内容、产品或服务负责。指向该等第三方服务的链接并非爱彼迎?#24895;?#31561;第三方的背书。

1.7 由于互联网的特性,爱彼迎不保证爱彼迎平台?#20013;?#19981;间断可用或可访问。考虑到我们服务器的流量限制、安全性或完整性,如有必要,或采取维护措施确保爱彼迎平台正常或更好运行,爱彼迎可限制爱彼迎平台或其特定区域或功能的可用性。爱彼迎可能改进、加强和修改爱彼迎平台,并不时增加新的爱彼迎服务。

2.资格、使用爱彼迎平台、会员身份确认

2.1 为了访问和使用爱彼迎平台或注册爱彼迎账户,您必须为至少年满18周岁的个人或者根据设立国家法律正式成立、?#34892;?#23384;续且信誉良好的企业、组织或其他法人实体,?#24515;?#21147;订立具有法律约束力的合同。

2.2 您须遵守您所在司法管辖区任何适用的出口管制法律。您陈述和保证?#28023;╥)您本人?#28595;?#30340;服务提供者的服务均并非位于或发生于受美国政府禁运的国家,也非美国政府指定为“支持恐怖主义”的国家,且(ii)您未被列入任何美国政府的禁止或限?#21697;?#21517;单。

2.3 爱彼迎可以将遵守某些条件或要求作为用户访问和使用爱彼迎平台或其特定区域或功能的条件,例如完成核实手续、满足具体质量或资格标准、满足?#20848;?#25110;?#20848;?#38376;槛或某位会员的预订?#24052;?#35746;历史。

2.4 在互联网上核实用户有困难,我们不对确认任何会员?#32435;?#20221;承担任何责任。尽管如此,为了提高透明度和预防诈骗,在适用法律?#24066;?#30340;条件下,我们可以(但无义务)?#28023;╥)要求会员提供某?#20013;问?#30340;政府身份证明或其他信息,或进行有助于核实会员身份或背景的额外检查,(ii)基于第三方数据库或其他来源筛选会员并要求服务供应商出具报告,及(iii)在我们有充足信息确认会员身份的情况下,获取被判有罪的行为或性侵登记的公?#24067;?#24405;,或您所在司法管辖区等效的背景或登记性侵核实(若可获得)。

2.5 在访问爱彼迎平台的特定区域或功能前,访问或使用爱彼迎平台的特定区域及功能可能须遵守另外的政策、标准或指南,或要求您接受额外的条款和条件。若本《服务条款》与适用于爱彼迎平台具体区域或功能的条款和条件有冲突,除非后者另有具体?#24471;鰨?#26377;关您访问或使用?#20204;?#22495;或功能,后者将优先于本《服务条款》。

2.6 如果您在苹果公司的App Store访问或下载应用,您同意苹果终端用户软件许可协议。爱彼迎平台的某些部分使用谷歌地图/地球(Google Maps/Earth)的地图服务,包括谷歌地图服务应用程序接口(API)。您使用谷歌地图/地球需遵守Google地图/Google地球附加服务条款

3.变更本《服务条款》

爱彼迎保留随时根据本条规定变更本《服务条款》的权利。如果我们变更本《服务条款?#32602;?#25105;们将在爱彼迎平台上发布更新后的《服务条款?#32602;?#24182;在《服务条款?#33539;?#31471;注明“最后更新日期”。我们还会至少在变更生效日期前三十(30)日向您发送关于变更的邮件通知。如果您不同意更改后的《服务条款?#32602;?#24744;可终止本协议,即刻生效。我们将在通知邮件中通知您终止协议的权利。如果您未在更改后的《服务条款》生效前终止您的协议,您继续访问或使用爱彼迎平台即构成您接受更改后的《服务条款》。

4.账户注册

4.1 您必须注册账户(“爱彼迎账户?#20445;?#25165;能访问和使用爱彼迎平台的特定功能,例如发布或预订服务项目。如果您为企业、组织或其他法人实体注册爱彼迎账户,您陈述并保证您有权在法律上约束该实体,并授予我们本《服务条款》规定的所有准许和许可。

4.2 您可以使用电子信箱注册爱彼迎账户并设置密码,或通过您特定第三方社交服务的账户(“社交账户?#20445;?#27880;册,例如Facebook或谷歌。访问爱彼迎平台的“设置”部分,您可以随时禁用您的爱彼迎账户与您?#32435;?#20132;账户之间的连?#21360;?/p>

4.3 在注册过程中,您必须提供准确完整的最新信息,且您的爱彼迎账户和爱彼迎公开账户的个人资料信息应保持最?#20262;?#24577;。

4.4 除非爱彼迎授权,您不得注册一(1)个以上的爱彼迎账户。您不得以让与或其他方式向另一方转让您的爱彼迎账户。

4.5 您对保持您的爱彼迎账户登录凭证的保密性和安全负责,不得向任何第三方披露您的登录凭证。如果您知道或有任何理由怀疑您的登录凭证丢失、被盗、被?#32456;?#25110;以其他方式受到危害,或您的爱彼迎账户实际或怀疑发生未经授权的使用,您必须立即通知爱彼迎。您对任何及全?#23458;?#36807;您的爱彼迎账户进行的活动负责,未经您授权且您没有犯疏忽错误(例如,未报告未经授权的使用或登录凭证丢失)的情况除外。

4.6 爱彼迎可启用某些功能,使您能够准许其他会员或特定第三方采取影响您的爱彼迎账户的行动。例如,我们可使会员能够将其爱彼迎账户链接到企业并为该等企业采取行动,我们可使得符合资格的会员或某些第三方能够为其他会员进行预订,或我们可使得服务提供者能够将其他会员添加为服务提供者搭?#25285;?#23450;义见下),以帮助管理其服务项目。这些功能不要求您与任何其他人共享您的登录凭证。任何第三方均无爱彼迎授权向您索要登录凭证,且您不应向另一会?#24444;?#35201;登录凭证。

5.内容

5.1 爱彼迎可全权自行决定使?#27809;嵩保╥)在爱彼迎平台或通过爱彼迎平台创建、上传、发布、发送、接收和存储内容,例如文本、照片、音频、视频或其他材料和信息(“会员内容?#20445;?#21450;(ii)在爱彼迎平台或通过爱彼迎平台访问和浏览会员内容及爱彼迎自身提供的任何内容,包括爱彼迎专有的内容和爱彼迎直接或间接许可或授权的任何第三方内容(“爱彼迎内容?#20445;?#19982;会员内容合称“集体内容?#20445;?/p>

5.2 爱彼迎平台、爱彼迎内容及会员内容可能全部或部分受美国及其他国家的著作权法、商标法和/或其他法律的保护。您承?#21916;?#21516;意,爱彼迎平台和爱彼迎内容,包括所有相应的知识产权均为爱彼迎和/或其许可?#20132;?#25480;权第三方的专有财产。您不得?#22659;?#26356;改或掩盖?#24230;?#25110;伴随爱彼迎平台、爱彼迎内容或会员内容的任何著作权、商标、服务商标或其他专有权利通知。用于或有关爱彼迎平台和爱彼迎内容的所有商标、服务商标、标识、商号及任何其他爱彼迎的来源标记符系爱彼迎在美国及海外的商标或注册商标。用于或有关爱彼迎平台、爱彼迎内容和/或集体内容的第三方的商标、服务商标、标识、商号及任何其他专有名称仅用于识别目的,它们可能是其各自所有者的财产。

5.3 您不得使用、复制、改编、修改、创制衍生作品、传播、许可、出售、转让、公开?#25925;尽?#20844;开表演、传输、广播或以其他方式利用爱彼迎平台或集体内容,除非您是特定会员内容的合法所有者,或本《服务条款?#35775;?#30830;准许。除本《服务条款?#35775;?#31034;授予的许可和权利之外,本《服务条款》不通过暗示或其他方式向您授予爱彼迎或其许可?#25509;滌谢?#25511;制的任何知识产权项下的任何许可或权利。

5.4 以遵守本《服务条款》为条件,爱彼迎授予您一项有限、非排他、不得再许可、?#27801;?#38144;、不可转让的许可,准许您?#28023;╥)在您的个人设备上下载和使用应用;及(ii)访问和浏览爱彼迎平台上或通过爱彼迎平台您可访问的任何集体内容,仅供您个人非商业使用。

5.5 在爱彼迎平台或通过爱彼迎平台创建、上传、发布、发送、接收、存储任何会员内容或以其他方式提供,即表示您授予爱彼迎一项非排他、全球?#34892;А?#26080;使用?#36873;?#19981;?#27801;?#38144;、永久(或保护期限内)、可再许可并可转让的许可,准许爱彼迎访问、使用、存储、复制、修改、创制衍生品、传播、发布、传输、流式传输、广播和以其他方式以任何方法在任何媒介或平台上利用该等会员内容,用于提供和/或宣传爱彼迎平台。只要会员内容(包括已核实?#35745;?#21253;含个人信息,该等会员内容将只?#24615;?#36981;守适用数据保护法律的情况下,才按照我们的隐私政策用于此类用?#23613;?#38500;非您特别同意,爱彼迎不对任何会员内容主张任何所有权,且本《服务条款》中的内容均不视为限制您使用或利用您会员内容的任何权利。

5.6 爱彼迎可向服务提供者提供选择,由专业摄影师?#32435;?#20854;服务的照片,照片由摄影师提供给服务提供者,用于包括在服务提供者的服务项目内,可加或不加带?#23567;癆irbnb.com已核实照片”或类似字样的水印或标签(“已核实?#35745;?/em>?#20445;?#24744;负责确保已核实?#35745;?#20934;确呈现您的服务,如果?#35745;?#26080;法准确呈现您的服务项目,您停止提供?#25925;?#30340;服务,或您的爱彼迎账户因为任何原因被终止或中止,您将停止在爱彼迎平台或通过爱彼迎平台使用已核实?#35745;?#24744;承?#21916;?#21516;意,爱彼迎有权按照第5.5条基于任何广告、营销目的和/或基于任何其他商?#30340;?#30340;,在任何媒介或平台上使用所有已核实?#35745;?#26080;论是否与您的服务项目相关,无需进一步给您通知或报酬。如果爱彼迎并非已核实?#35745;?#30340;排他所有者,您在爱彼迎平台或通过爱彼迎平台使用该等已核实?#35745;?#21363;表示您授予爱彼迎一项排他、全球?#34892;А?#26080;使用?#36873;?#19981;?#27801;?#38144;、永久(或保护期限内)、可再许可且可转让的许可,准许爱彼迎在任何媒介或平台上使用该等已核实?#35745;?#29992;于广告、营销和/或其他商?#30340;?#30340;,无论是否与您的服务项目相关,无需进一步给您通知或报酬。爱彼迎反过来授予您一项有限、非排他、不可再许可、?#27801;?#38144;、不可转让的许可,准许您在爱彼迎平台之外使用已核实?#35745;?#20165;供您个人非商业使用。

5.7 您对您在爱彼迎平台上或通过爱彼迎平台发布的内容?#38647;愿?#36131;。您陈述并保证?#28023;╥)按照本《服务条款》意图,您是您在爱彼迎平台上或通过爱彼迎平台发布的所?#35874;?#21592;内容的唯一排他所有者,或您有所有必要的权利、许可、同意和豁免授予爱彼迎该等会员内容当中和有关的权利;且(ii)会员内容本身?#28595;?#21457;布、上传、公开、提交或传输会员内容或爱彼迎根据本《服务条款》所拟使用会员内容(或其任何部分)均不会?#22336;浮?#30423;用或违反第三方的专利、著作权、商标、商业秘密、精神权利或其他专?#35874;?#30693;识产权,或公开权及隐私权,亦不违反任何适用法律或规定。

5.8 您不得发布、上传、公开、提交或传输有下述特征的会员内容?#28023;╥)欺诈、虚假、误导(直接或因疏忽或未能更新信息)或欺骗性质;(ii)污蔑、诽谤、淫秽、色情、?#36864;?#25110;冒犯性质;(iii)煽动歧?#21360;?#20559;见、种族主义、仇恨、骚扰或伤害任何个人或团体;(iv)暴力、威胁性质或宣扬对任何其他人或动物发生暴力或威胁行为;(v) 宣扬非法或有害的活动或物品;及(vi)违反爱彼迎内容政策或任何其他爱彼迎政策。不经事先通知,爱彼迎可?#22659;?#25110;禁止访问任何爱彼迎认为违反适用法律、本《服务条款》或爱彼迎当时?#34892;?#30340;政策标准,或以其他方式对爱彼迎、其会员、第三?#20132;?#36130;产有害或引起反感的会员内容。

5.9 爱彼迎尊重著作权法,希望会员同样尊重著作权法。如果您认为爱彼迎平台上的任何内容?#22336;?#20102;您的著作权,请依照我们的著作权政策告知我们。

6.服务费

6.1 爱彼迎可以以使用爱彼迎平台为对价向服务提供者和/或服务接受者收取费用(分别称“服务提供者费用”和“服务接受者费用?#20445;?#21512;称“服务费?#20445;?#20851;于服务费适用条件及计算方法的更多信息,见我们的服务费页面

6.2 任何适用的服务费(包括任何适用的税费)将于发布或预订服务项目前?#20801;?#32473;服务提供者或服务接受者。爱彼迎保留随时变更服务费的权利,并将在变更生效前向会员提供关于任何费用变更的充分通知。该等费用变更将不影响费用变更生效日期前作出的任何预订。

6.3 您负责支付您应付爱彼迎的任何服务?#36873;?#30456;关服务费(包括任何相关税费)由爱彼迎支付实体收取。在向服务提供者发放收款前,爱彼迎支付实体将从服务项目费用中扣除任何服务提供者费用。任何服务接受者费用都包括在由爱彼迎支付实体收取的全额费用中。除爱彼迎平台另有规定之外,不退还服务?#36873;?/p>

7.仅适用于服务提供者的条款

7.1 适用于所有服务项目的条款

7.1.1 在爱彼迎平台创建服务项目?#20445;?#24744;必须(i)提供关于您的服务提供者的服务的准确完整信息(例如服务项目描述、位置及可用日期),(ii)披露相关缺陷、限制(例如有关房屋的规则)和要求(例如是否有最低年龄限制,体验的技能或健康状况要求)及(iii)提供任何其他爱彼迎要求的信息。您负责您的服务项目信息(包括可用日期)随时保持最?#20262;?#24577;。

7.1.2 您?#38647;愿?#36131;为您的服务项目定价(“服务项目费用?#20445;?#21253;含相关税费,或清洁费等收费项目)。一旦服务接受者要求预订您的服务项目,您不得要求该服务接受者支付高于预订价格的金额。

7.1.3 您的服务项目包括的任何条款和条件,特别是有关退订的条款和条件,不得与本《服务条款》或您服务项目?#21335;?#20851;退订政策冲突。

7.1.4 爱彼迎可以使得某些服务提供者参与爱彼迎的“爱心房源计划”。爱心房源计划使得服务提供者可以向某些服务接受者(如难民或?#38450;?#20154;?#20445;?#20813;费提供服务项目。您确?#24076;?#22914;果您选择参与爱心房源计划,您限定仅某些服务接受者(如获得过正面?#20848;?#30340;服务接受者)可接受您的服务项目的能力可能会受到限制。

7.1.5 您在您的服务项目中使用的?#35745;?#21160;画或视频(统称“图像?#20445;?#24517;须准确?#20174;?#24744;的服务的质量和条件。爱彼迎保留规定服务项目特定格式、尺寸?#22836;直?#29575;?#35745;?#26368;低数量的权利。

7.1.6 服务项目在爱彼迎平台搜索结果中的位置与排名可能发生变化,并受到多种因素影响,例如服务接受者搜索参数和偏好、服务提供者要求、价格和可用日期、?#35745;?#25968;量和质量、客户服务和退订历史、?#20848;?#21644;?#20848;丁?#26381;务提供者的服务类型和/或预订难度。关于决定服务项目如何体现在搜索结果中的因素的更多信息,请见我们的帮助?#34892;摹?/p>

7.1.7 在您接受或预批准服务接受者的预订要求?#20445;?#24744;即与服务接受者订立具有法律约束力的协议,并应按照预订要求提出时您的服务项目?#25343;?#36848;向服务接受者提供您的服务。您同意支付适用的服务提供者费用和相关税?#36873;?/p>

7.1.8 爱彼迎建议服务提供者为其服务投?#23454;?#30340;保险。请仔细审?#21335;?#20851;保单,尤其是确保您熟悉并理解保单可能适用的除外责任和免赔额,包括但不限于您的保单是否覆盖服务接受者(或者通过服务接受者预订服务项目的个人)在您的居住设施或参加您的体验、活动或其他服务时的行为或不作为。

7.2 发布居住设施

7.2.1 未经爱彼迎明示准许,每登记一个服务项目您仅可发布一处居住设施。

7.2.2 如果您对入住您的居住设施要求押金,您必须在您的服务项目中?#24471;鰨ā?em>押金?#20445;?#26381;务提供者不得 (i) 在预订确认后或 (ii) 在爱彼迎平台之外索取押金。

7.2.3 您陈述并保证,您发布的任何服务项目,或预订居住设施或服务接受者在居住设施停留(i)不违反您与任何第三方订立的任何协议,例如房屋所有者协会、共有公寓或其他协议,且(ii)遵守所有适用法律(例如区划法)、税收要求及其他规章制度(包括所有要求的准许、执照和登记)。作为服务提供者,您对您自身的行为和疏忽负责,且对您请求或邀请居住或出现在居住设施的任何个人(不含服务接受者及服务接受者邀请到居住设施的个人)的行为和疏忽负责。

7.3 发布体验、活动和其他服务提供者的服务

服务提供者发布并非居住设施的体验、活动及服务提供者的服务,同意并须遵守体验达人附加条款

7.4 服务提供者搭档

7.4.1 爱彼迎可?#24066;?#26381;务提供者授权其他会?#20445;ā?strong>服务提供者搭档?#20445;?#31649;理服务提供者的服务项目,对服务提供者构成约束并在服务提供者?#24066;淼姆段?#20869;就其服务项目采取特定行动,如接受预订请求、向服务接受者发送消息并欢迎服务接受者和更新服务项目费用和可选日期(合称“服务提供者搭档服务?#20445;?#26381;务提供者和服务提供者搭档之间所订立的任何协议不得与本《服务条款》、支付条款或其他适用于您的服务提供者的服务的政策冲突。未经爱彼迎明示授权,服务提供者搭?#21040;鲆愿?#20154;身份行事,不得代表任何公司或其他组织机构。爱彼迎保留自行决定限制服务提供者就每一服务项目可邀请的服务提供者搭档人数和每一服务提供者搭档可管理的服务项目数量的权利。

7.4. 2 服务提供者在决定其服务项目的服务提供者搭档人选时应尽谨慎和注意义务。服务提供者对在爱彼迎平台上发布的任何及所有服务项目(包括服务提供者搭档代表其创建的任何服务项目)和会员内容全权负责。同?#20445;?#26381;务提供者对其自身行为和疏忽负责,包括但不限于对服务提供者搭档造成伤害或损害的行为。当服务提供者搭档承担其角色和职责?#20445;?#24212;对其自身行为和疏忽负责,包括但不限于对服务提供者造成伤害或损害的行为。此外,服务提供者和服务提供者搭档应对第三方索赔承担共同及连带责任,包括与提供活动、和服务接受者沟通及提供任何服务提供者搭档服务相关的其他人的行为或疏忽引起的服务接受者索赔。

7.4. 3 除非服务提供者和服务提供者搭档另?#24615;?#23450;,服务提供者和服务提供者搭档可随时终止服务提供者搭档协议。此外,服务提供者和服务提供者搭档均同意,如果爱彼迎 (i) 终止服务提供者搭档服务,或 (ii) 终止任?#25105;?#26041;参与服务提供者搭档服务,双方的提供搭档关系将终止。当提供搭档协议终?#25925;保?#26381;务提供者将对终止前服务提供者搭档的所?#34892;?#20026;负责,包括?#24615;?#20219;完成终止前发起的任何待处理预订或未来预订。被撤销服务提供者搭档身份的会员将不能获取与服务提供者服务项目相关的任何服务提供者或服务接受者信息。

7.4.4 作为一名服务提供者搭?#25285;?#24744;不会被服务接受者?#20848;郟?#36825;意味着您的服务提供者搭档活动不会影响您作为服务提供者所发布的其他服务项目的?#20848;?#25110;?#20848;丁?#20294;是,该服务项目的服务提供者将受到服务接受者的?#20848;郟?#21487;能包括根据服务提供者搭档的行为和表现所作的?#20848;郟?#26381;务提供者知悉服务接受者对其服务项目的?#20848;?#25110;?#20848;?#21487;能受服务提供者搭档的行为和表现的影响。

8. 仅适用于服务接受者的条款

8.1 适用于所?#24615;?#35746;的条款

8.1.1 在符合爱彼迎和/或服务提供者设定的任?#25105;?#27714;(如完成任何验证流程)的情况下,您可以按照相应预订流程预订爱彼迎平台上的可选服务项目。预订服务项目前,您将看到包括服务项目费用、押金(如适用)、服务接受者费用及任何适用税?#35328;?#20869;的所有适用费用(合称“全额费用?#20445;?#24744;同意支?#38431;?#24744;的爱彼迎账户相关的任何预订请求的全额费用。

8.1.2 一经收到爱彼迎的预订确?#24076;?#24744;与您的服务提供者之间即达成具有法律约束力的协议,并受任何适用的服务提供者补充条款和条件约束,特别是应遵守适用的退订政策和服务项目信息中列明的任何规则和限制。爱彼迎支付实体将按照支付条款在预订请求发出时或服务提供者确认预订时收取全额费用。对于某些预订,服务接受者可能会被要求或可以选择?#21046;?#20184;款。

8.1.3 如果您代表其他服务接受者预订服务提供者的服务,您应?#27604;?#20445;每一其他服务接受者满足服务提供者设定的要求,知悉并同意本《服务条款》及服务提供者设定的任何条款、条件、规则和限制。如果您代为预订的其他服务接受者是未成年人,您陈述并保证您经合法授权代表该未成年人。未成年人仅可在对其负责的成人的陪同下方可参加体验、活动或其他服务提供者的服务。

8.1.4 爱彼迎可以使得预订某一服务项目的服务接受者代表一位或多位额外服务接受者(“组织者?#20445;?#25353;比例在组织者和至少一位其他额外服务接受者(每一位“共同付款人?#20445;?#20998;摊一笔合格预订的全额付款费用(“团体支付服务?#20445;?#20026;了参与团体支付服务,每一位共同付款人必须在支付前拥?#35874;?#27880;册一个爱彼迎账户。所有通过团体支付服务的付款由爱彼迎支付实体处理,需遵守团体支付条款

8.2 预订居住设施

8.2.1 您理解已确认的居住设施预订(“居住设施的预订?#20445;?#26159;服务提供者向您授予的有限许可,使您可以在停留期间内进入、?#21152;?#21644;使用居住设施,在该段时间内服务提供者可按照您与服务提供者之间的约定(仅在适用法律?#24066;淼姆段?#20869;)保留再次进入居住设施的权利。

8.2.2 您同意于服务提供者在服务项目信息中列明的退房时间或您与服务提供者一致约定的其他时间之前离开居住设施。如果您在约定退房时间后,未经服务提供者同意仍于居住设施停留(“逾期停留?#20445;?#23626;时您不再享?#24615;?#23621;住设施内停留的许可,服务提供者有权以符合适用法律?#22982;?#24335;请您离开。此外,您同意应服务提供者要求,逾期停留每二十四(24)小?#20445;?#25110;24小时中的任何时段),您须支付已支付的平均每晚房费两(2)倍以下的额外停留费用,以此补偿给服务提供者造成的不便,外加所有适用的服务接受者费用、税?#36873;?#21450;服务提供者因请您离开产生的任何法律费用(合称“逾期停留费用?#20445;?#22312;退房日期当日?#26144;?#36864;房,如不影响后续预订,则应交纳的逾期停留费用仅限于服务提供者因该等逾期停留所负担的额外成本。如果您在某一居住设施逾期停留,您授权爱彼迎(通过爱彼迎支付实体)向您收取逾期停留费用。如果服务提供者要求,押金可用于支付服务接受者的逾期停留费用。

8.3 预订体验、活动和其他服务提供者的服务

8.3.1 您应?#27604;险?#38405;读您有意预订的任何体验、活动或其他服务提供者的服务的?#24471;鰨?#20197;确保您(?#28595;?#20195;为预订的任何其他服务接受者)满足服务提供者在服务项?#20811;得?#20013;列明的任何最低年龄、技能、健康程度或其他要求。您可以自行决定告知服务提供者可能影响您和任何其他服务接受者安全参加任何体验、活动或其他服务提供者的服务的任?#25105;?#30103;状况、身体情况或其他情况。此外,也可能适用某些法律,比如体验、活动或其他服务提供者的服务所在地?#22982;?#23450;最低饮酒年龄规定。您?#24615;?#20219;查明、理解并遵守您参加体验、活动或其他服务提供者的服务所适用的所有法律、法规和条例。

8.3.2 参加体验、活动或其他服务提供者的服务之前或过程中的任何时间,您均应当遵守服务提供者的指示。

8.3.3 您不应携带任何人参加体验、活动或其他服务提供者的服务,除非您在爱彼迎平台上的预订过程中将该等个人添加为其他服务接受者。

8.4 爱彼迎旅行基金

您可根据旅行基金相关条款及细则的规定,通过爱彼迎平台为合格预订?#19968;?#29233;彼迎旅行基金。您仅可以在爱彼迎旅行基金?#20174;?#22312;您的爱彼迎账户之后?#19968;?#26053;行基金。

9. 预订的变更、取消和退款,调解?#34892;?/h4>

9.1 服务提供者和服务接受者应对其通过爱彼迎平台或指示爱彼迎客户服务人员对预订作出的任何变更(“预订变更?#20445;?#25215;担责任,并同意支?#38431;?#35813;等预订变更相关的任何其他服务项目费用、服务提供者费用、服务接受者费用和/或税?#36873;?/p>

9.2 在依据服务提供者制定的服务项目退订政策的情况下,服务接受者可随?#27604;?#28040;已确认的预订。爱彼迎支付实体将按照该等退订政策退还全额费用中应付给服务接受者?#21335;?#24212;金额。除非发生特殊情况,根据适用退订政策应付给服务提供者的全额费用中的任何金额将由爱彼迎支付实体按照支付条款汇款给服务提供者。

9.3 如果服务提供者取消已确认的预订,服务接受者将在取消预订后获得该预订全额费用的全部退款。在某些情况下,爱彼迎可以?#24066;?#26381;务接受者将退款用于新的预订,在这?#26234;?#20917;下,爱彼迎支付实体将根据服务接受者的指示,从服务接受者下一次预订中扣除相应金额。此外,爱彼迎可就服务提供者取消预订的服务项目发布自动?#20848;郟?#34920;明该预订已取消。此外,爱彼迎可以 (i) 使该服务项目日历在被取消的预订的日期?#20801;?#20026;不可选或屏蔽状态,和/或 (ii) 收取取消费用,除非服务提供者有充分理由按照爱彼迎特殊情况政策取消预订或有正当理由对服务接受者的行为抱有顾虑。

9.4 如果天气条件会给服务接受者造成安全风险,或者,如果天气条件不?#24066;?#26381;务提供者开展主要在户外进行的服务,服务提供者可取消服务。如果存在阻碍服务提供者安全地提供服务的其他状况,提供者也可取消服务。

9.5 在某些情况下,爱彼迎可自行决定取消待确认或已确认的预订,并进行相应的退款和收款。该决定可能依据爱彼迎特殊情况政策所列明的原因,或 (i) 爱彼迎在考虑双方合法权益的情况?#24459;?#24847;认为有必要作出该决定以防止爱彼迎、其他会员、第三?#20132;?#26381;务项目受到重大损害,或 (ii) 基于本《服务条款》所列明的任何原因。

9.6 如果预订居住设施的服务接受者遭遇服务接受者退款政策中定义的旅行问题,爱彼迎可自行决定按照服务接受者退款政策向服务接受者部分或全部退还全额费用。如果预订体验、活动或其他服务的服务接受者遭遇体验参与者退款政策中定义的旅行问题,爱彼迎可自行决定按照体验参与者退款政策向服务接受者部分或全部退还全额费用。

9.7如果服务接受者或爱彼迎取消已确认的预订,且服务接受者按照服务接受者退款政策体验参与者退款政策特殊情况政策或由服务提供者制定并在服务项目中提及的适用退订政策取得退款,在服务提供者已收款后,爱彼迎支付实体有权向服务提供者收回此类退款?#21335;?#24212;金额,包括从未来应向服务提供者支付的收款中扣除此类退款金额。

9.8 除本条款另有规定外,会员可通过调解?#34892;?#27719;?#19968;?#32034;取与预订相关的退款、其他服务提供者的服务或损害索赔金额。您同意通过调解?#34892;?#25903;?#38431;?#24744;的爱彼迎账户相关所有金额,爱彼迎支付实体将处理所有该等支付款。

10. ?#20848;?#21644;?#20848;?/h4>

10.1 在完成预订后的特定时段内,服务接受者和服务提供者可对彼此进行公开?#20848;郟ā捌兰邸保?#24182;给予星级?#20848;叮ā捌兰丁保F兰?#21644;?#20848;?#21482;?#20174;?#20250;员个人的观点,不代表爱彼迎的观点。爱彼迎不验证?#20848;?#21644;?#20848;?#30340;准确性,?#20848;?#21644;?#20848;?#21487;能不准确或具?#24418;?#23548;性。

10.2 服务接受者和服务提供者应?#22791;?#20104;准确的?#20848;?#21644;?#20848;郟?#19981;应使用任何攻击性或诽谤性?#28304;恰F兰?#21644;?#20848;?#24212;当遵守第5条的内容以及爱彼迎内容政策勒索政策

10.3 会员不得以任何方式操控?#20848;?#21644;?#20848;?#31995;?#24120;?#22914;指导第三方对另一会员作出正面或负面的?#20848;邸?/p>

10.4 ?#20848;?#21644;?#20848;?#26159;会员公开个人资料的一部分,也可能会与其他相关信息(如预订数量、取消预订数量、平均回复时间及其他信息)一起出现在爱彼迎平台上的其他地方(例如服务项目页面)。

11. 居住设施的损坏,会员间争议

11.1 作为服务接受者,您应负责使居住设施的状况(包括位于居住设施内的任何私人或其他财产)在您离开时与您入住时保持一致。您对您自身的行为和疏忽负责,并对您邀请或?#21152;?#36827;入居住设施的任何个人(不含服务提供者(及服务提供者邀请到居住设施的个人))的行为和疏忽负责。

11.2 如果服务提供者因您(作为服务接受者)损坏居住设施或位于居住设施内的任何私人或其他财产提出索赔并提供证据(“损坏索赔?#20445;?#26381;务提供者可通过调解?#34892;南?#24744;索赔。如果服务提供者将损坏索赔进一步报告给爱彼迎,您将有机会作出回应。如果您同意赔偿服务提供者,或爱彼迎认为您应负损坏赔偿责任,爱彼迎通过爱彼迎支付实体将在您结束停留后,按照支付条款向您收取和/或从您的押金中(如适用)扣除任何该等金额以支?#31471;?#22351;索赔。对于您应负责的损坏索赔(包括但不限于服务提供者根据爱彼迎服务提供者保障金计划或日本服务提供者保险提出的任何赔付申请),爱彼迎同时保留以其他方式向您收取赔偿及在此情况下寻求任何补救措施的权利。

11.3 会员同意,关于会员提出的、与(i)居住设施或位于居住设施内的任何私人或其他财产、(ii)体验、(iii)服务提供者搭档协议或(iv)团体支?#23545;?#35746;有关的任何损坏索赔或其他?#31471;?#25110;索赔(包括但不限于根据爱彼迎服务提供者保障金计划或日本服务提供者保险提出的赔付申请),会员将与爱彼迎善意合作,协助爱彼迎,并向爱彼迎提供其合理要求的信息并采取必要行动。应爱彼迎的合理要求,在不承担任何费用的情况下,会员应参与与另一名会员的调解或其他类似解决程序,该程序将由爱彼迎爱主持进行,或由彼迎或其保?#23637;?#21496;挑选的第三方主持进行,以解决会员向爱彼迎提出的对其损失进行赔偿(包括但不限于根据爱彼迎服务提供者保障金计划进行赔偿或根据日本服务提供者保险进行赔偿)的请求。

11.4 如果您是服务接受者或服务提供者搭?#25285;?#24744;理解并同意,关于您所导致的或您应负责的任何私人或服务提供者的其他财产(包括居住设施)的任何损坏或损失(包括但不限于爱彼迎依据服务提供者保障金计划支付的金额或依据日本服务提供者保险支付的金额),爱彼迎将根据您的房主保单、租客保单或其他保单提出索赔。您同意,在爱彼迎根据您的房主保单、租客保单或其他保单提出索赔方面,您将与爱彼迎善意合作,协助爱彼迎,并向爱彼迎提供其合理要求的信息,包括但不限于签署文件、应爱彼迎合理要求采取进一步行动以协助爱彼迎完成前述索赔。

12. ?#32435;?#20116;入

通常,爱彼迎支持以指定货币所支持的最小单位(即美分、欧分或其他支持货币单位)对服务接受者或服务提供者支付或收取的金额。如果爱彼迎的第三方支付服务供应商不支持以指定货币所支持的最小单位支付,爱彼迎可自行决定对服务接受者或服务提供者应付或应收的款项?#20801;?#37329;额进行?#32435;?#20116;入,取最接近的计价货币基本单位整数数?#25285;?#21363;调整至最接近?#25343;?#20803;、欧元或其他支持货币单位);例如,爱彼迎会将101.50美元上调为102.00美元,将101.49美元下调为101.00美元。

13. 税费

13.1 作为服务提供者,您将自行负责确定您申报、收取、缴纳任何相关增值税或其他间接销售税、?#21152;?#31246;、旅?#20301;?#20854;他游?#36864;?#25110;所得税(“税?#36873;保?#25110;在您的服务项目费用中加入前述税费的义务。

13.2 按?#36134;?#21153;法规要求,我们可能会从服务提供者处收集?#23454;?#30340;税费信息,或从服务提供者收款中代扣税费,或同时采取这两种做法。如果因服务提供者未能提供适用法律下所需充分文件(例如,纳税编号),我们无法履行从收款中为您代扣代缴税费的义务(如有),我们保留按照法律要求代扣不超过相关纳税金额的收款的权利,直到解决相关事务为止。

13.3 您理解,您居住设施所在地的任何有关政府机构、部门和/或机关(“税务机关?#20445;?#21487;能要求就服务项目费用向服务接受者或服务提供者收取税费,并要求将该?#20154;?#36153;缴?#26009;?#20851;税务机关。尽管各个司法管辖区?#22982;?#24459;不同,但这些税费可能按要求以服务提供者设定的服务项目费用的一定比例、每日固定金额或其他方式缴纳,该?#20154;?#36153;有时称为“临时?#21152;?#31246;”、“?#39057;?#31246;”、“住宿税”、“房间税”或“旅游税?#20445;ā?strong>?#21152;?#31246;?#20445;?/p>

13.4 在某些司法管辖区,如果爱彼迎或服务提供者被认定有收缴?#21152;?#31246;的义务,爱彼迎可根据本《服务条款》决定向服务提供者或服务接受者收取或代其缴纳?#21152;?#31246;(“收缴?#20445;?#22312;我们决定直接收缴税费的司法管辖区,您在此指示并授权爱彼迎(通过爱彼迎支付实体)在收取服务项目费用时代表服务提供者向服务接受者收取?#21152;?#31246;,并将该?#21152;?#31246;上缴?#20102;?#21153;机关。在其他司法管辖区,爱彼迎可自主决定收取?#21152;?#31246;并将该?#26085;加?#31246;汇付给具备?#25163;是?#21512;格的服务提供者(按照该等服务提供者提供的税务信息),以便该等服务提供者最终向税务部门进行申报及汇缴(“穿透性纳税功能?#20445;?#20351;用穿透性纳税功能的该等服务提供者将自行负责告知爱彼迎根据适用法律自服务接受者收取的正确的?#21152;?#31246;金额并向相关税务部门直接汇缴?#21152;?#31246;。参与服务提供者未遵守任何相关税务申报或汇缴义务的,爱彼迎?#25386;?#25215;担任何责任。爱彼迎收取的?#21152;?#31246;金额(如有)应在服务接受者和服务提供者各自的交易文件中列明并分别?#24471;鰲?#22914;果爱彼迎直接收缴税费,服务提供者不得就其在该司法辖区拥有的居住设施收取由爱彼迎收缴的任何?#21152;?#31246;。

13.5 对于与爱彼迎收取?#21152;?#31246;相关的任何索赔或因此引起的任何诉?#24076;?#24744;同意不追究爱彼迎为直接收取税费而使用的任何提供商或供应商(如有)的责任。服务接受者和服务提供者同意,在收取和/或缴纳的税费不足以完全履行您对税务机关的义务?#20445;?#25105;们可能要求您支付额外金额,您同意您对收取的?#21152;?#31246;享有的唯一救济是爱彼迎根据税务机关规定的程序从该税务机关索还已收取的?#21152;?#31246;。

13.6 爱彼迎保留在任何司法管辖区因任何原因不再直接收取税费的权利,且不事先通知服务提供者。在此情况下,服务提供者和服务接受者将全权负责收取和/或缴纳适用于相关司法管辖区的居住设施的任何?#21152;?#31246;。

14. 禁止的活动

14.1 您自行负责遵守因您使用爱彼迎平台而适用的任何及所有法律、法规和条例,以及税费义务。在使用爱彼迎平台过程中,您自身不?#20204;?#19981;得协助或使得其他人从事下?#34892;?#20026;:

  • 违反或规避任何适用法律或法规、与第三方订立的协议、第三方权利或我们的《服务条款》、政策标准
  • 将爱彼迎平台或集体内容用于不为本《服务条款》所明示?#24066;?#30340;任何商业或其他目的,或者不实地暗示爱彼迎作出了认可、与爱彼迎存在合作关系或以其他方式误导其他人认为您与爱彼迎存在关联;
  • 违反爱彼迎隐私政策或本《服务条款》或以?#22336;?#20250;员或第三方隐私权的其他方式复制、存储或以其他方?#20132;?#21462;或使用爱彼迎平台上的任何信息,包括任何其他会员的个人身份识别信息;
  • 利用爱彼迎平台发送未经请求的商业信息(“垃圾信息?#20445;?/li>
  • 作为服务提供者提供任何非自身所?#35874;?#26410;获许以住宅或其他服务项目?#38382;?#22312;爱彼迎平台上发布的居住设施;
  • 除非爱彼迎另外明示准许,预订任何服务项目而您个人实际上不会使用服务提供者的服务;
  • 以问询与您的预订、服务项目或其他会员使用爱彼迎平台相关问题以外的目的联?#36842;?#24212;会?#20445;?#21253;括但不限于未经爱彼迎事前书面批准,?#24515;?#25110;以其他方式招揽任何会员加入第三方服务、应用程序或网站;
  • *以规避任何服务费为目的或者出于其他原因,使用爱彼迎平台于爱彼迎网站之外发送请求、进行或接受预订;
  • 不通过爱彼迎平台或爱彼迎支付实体请求、接受或支付服务项目费用。如果您这样做,您理解并同意,您 (i) 将违反本《服务条款?#32602;?ii) 接受因为该款项所应承担的所有风险和责任,和 (iii) 使爱彼迎免于因为该款项承担任何责任;
  • 基于种族、国籍、宗教、性别、性别认同、身心残障、医疗状况、婚姻状况、年龄或性取向歧视或骚扰任何人,或以其他方式进行任何暴力、伤害、辱骂或破坏行为;
  • 由爱彼迎自行确定的对与爱彼迎爱心房源计划相关的服务项目或服务的不当使用或滥用;
  • 未经爱彼迎明确书面许可,使用、?#20801;尽?#21046;作?#36842;瘛?#23884;置爱彼迎平台或集体内容,或爱彼迎平台上的任何个人内容、爱彼迎?#25343;?#31216;、任何爱彼迎商标、标志或其他专?#34892;?#24687;,或爱彼迎平台上的页面中包含的任何页面与表格的布局和设计;
  • 以任何方式削弱、玷污或在其他方面损害爱彼迎的品牌,包括未经授权使用集体内容、注册和/或使用爱彼迎或域名的衍生?#35270;鎩?#21830;号名、商标或其他源标识符,或者注册和/或使用与爱彼迎域名、商标、品牌口号、促销活动或集体内容密切相关或者相似易混淆的域名、商号名、商标或其他源标识符;
  • 出于任何目的使用任何机器人、网络蜘蛛、网络爬虫或其他自动手?#20301;?#31243;序获取、收集爱彼迎平台上的信息或其他内容,或以其他方式与爱彼迎平台进行交互;
  • 避免、绕过、移除、停用、危害、解扰或以其他方式规避爱彼迎或爱彼迎的任何供应商或任何其他第三方为保护爱彼迎平台而实施的任何?#38469;?#25514;施;
  • 试图对用于提供爱彼迎平台的任何软件进行破译、反编译、反汇编或反向工程;
  • 采取任何将会对爱彼迎平台的性能或正常运行造成损害或带来不利影响,或可能造成损害或带来不利影响的行动;
  • 除经美国法律、您所在司法管辖区出口控制法律及任何其他适用法律授权的情况外,出口、再出口、进口或转移应用程序;或
  • 损害或?#22336;?#20219;何其他人的权利或以其它方式对任何人造成伤害。

14.2 您承认爱彼迎无义务监控任何会员访问或使用爱彼迎平台,无义务审查、禁用其访问权限或编辑任何会员内容,但爱彼迎有权为下?#24515;?#30340;采取该等做法: (i) 经营、?#32435;?#29233;彼迎平台并保证平台安全(包括但不限于出于防止诈骗、风险评?#39304;?#35843;查和客户支持目的);(ii) 确保会员遵守本《服务条款?#32602;?iii) 遵守适用法律或法院、执法部门或其他行政机构或政府机关?#25343;?#20196;或要求;(iv) 对其认为有害的或有异议的会员内容作出回应;或 (v)本《服务条款》列明的其他原因。会员同意,就爱彼迎或爱彼迎代表针对爱彼迎平台的使用或滥用所开展的调查,会员将与爱彼迎善意合作,协助爱彼迎,提供爱彼迎合理要求的信息并采取必要的行动。

14.3 如果您认为任何与您交流的会?#20445;?#19981;论是通过网络?#25925;?#24403;面,表现出行为不当或曾经行为不?#20445;?#21253;括但不限于 (i) 作出攻击性、暴力或不得体行为,(ii) 您认为有窃取您财物?#21335;?#30097;,或 (iii) 参与任何其他干扰行为,您应该立即向有关机关报告,然后向爱彼迎报告,并告知我们您所属的警察局和报告编号(如有)。您同意您的报告不会使我们?#24615;?#20219;采取法律要求(如有)以外的任何行动或使我们对您产生任何责任。

15. 期限与终止、中止及其他措施

15.1 本协议?#34892;?#26399;为30日,到期自动连续续期30日,直至您或爱彼迎按照本条规定终止本协议。

15.2 您可以通过向我们发送电子邮件随时终止本协议。如果您注销作为服务提供者的爱彼迎账户,任?#25105;?#30830;认的预订将自动取消,您的服务接受者将收到全额退款。如果您注销作为服务接受者的爱彼迎账户,任?#25105;?#30830;认的预订将自动取消,退款将按照服务项目退订政策的条款执行。

15.3爱彼迎可以随时提前三十(30)日向您的注册电子邮箱发送电子邮件通知,因便利原因终止本协议,且下文规定的爱彼迎的权利不受限制。

15.4 如发生下列情形,爱彼迎可不经通知立即终止本协议并/或停止提供对爱彼迎平台?#22982;?#38382;权限:(i) 您严重违反您于本《服务条款》、支付条款、我们的政策标准下的义务,(ii) 您违反适用法律、法规或?#22336;?#31532;三方权利,或 (iii) 爱彼迎善意认为有合理必要采取?#23454;?#25514;施,以保护爱彼迎、爱彼迎会员或第三方(例如在发生会员欺诈行为的情况下)的人身安全或财产。

15.5 此外,(i) 遵照适用法律,或法院、执法机关或其他行政机关或政府机构?#25343;?#20196;或要求,或若 (ii) 您违反本《服务条款》、支付条款、我们的政策标准、适用法律、法规或?#22336;?#31532;三方权利,(iii) 您在注册爱彼迎账户、发布服务项目过程?#35874;?#20043;后提供了错误、欺骗性、过时或不完整的信息,(iv) 您和/或您的服务项目或服务提供者的服务在任何时候未达到适用的质量或资格标准,(v) 您一再获得不?#35745;兰?#25110;?#20848;郟?#25110;爱彼迎通过其他方式知悉您的表现或行为,或收到相关?#31471;擼?vi) 您一再取消已确认的预订或不回应预订请求,且无正当理由,或 (vii) 爱彼迎善意认为有合理必要采取措施,以保护爱彼迎、爱彼迎会员或第三方的人身安全或财产,或防止欺诈或其他不法行为,爱彼迎可以采取下列?#25105;?#25514;施:

?#22659;⒀映?#25110;禁止浏览任何服务项目、?#20848;丁⑵兰?#25110;其他会员内容;

取消任何待确认或已确认的预订;

限制您访问或使用爱彼迎平台;

暂时或永久撤销与您的爱彼迎账户相关联的任何特殊状态;或

暂停或在严重或反复违规的情况下永久停用您的爱彼迎账户,并停止提供对爱彼迎平台?#22982;?#38382;权限。

在非实质性违约及?#23454;?#24773;况下,您将收?#25509;?#20851;爱彼迎拟采取措施的通知,并有机会按照爱彼迎合理满意?#22982;?#24335;解决问题。

15.6 如果我们采取前述任何措施,(i) 对于任何和全部被取消的已确认预订,我们可以向您的服务接受者全额退款,不考虑事先存在的退订政策,且 (ii) 对于被取消的待确认或已确认预订,您无权获得任何补偿。

15.7 本协议终止后,您将无法?#25351;?#24744;的爱彼迎账户或任何会员内容。如果我们限制您访问或使用爱彼迎平台,暂停您的爱彼迎账户或终止本协议,您将无法注册新的爱彼迎账户或通过其他会员的爱彼迎账户访问和使用爱彼迎平台。

15.8 本《服务条款》第5条及第16至22条在本协议终止或到期失效后仍?#20013;行А?/p>

16. 免责声明

如您选择使用爱彼迎平台或集体内容,您将被视为自愿作出选择并应自行承担风险。爱彼迎平台和集体内容“按原样”提供,不附带任何种类?#25343;?#31034;或默示保证。

您承?#24076;?#24744;已获机会充分研究可能适用于您的服务项目和/或您接受的服务提供者的服务的爱彼迎服务、法律、规则或条例,且不?#35272;?#29233;彼迎所作的有关服务项目的任何法律或事实陈述。

如果我们决定对任何会员进行身份确认或背景调查,在适用法律?#24066;淼姆段?#20869;,我们拒绝以任何明示或默示的?#38382;?#20445;证调查将发现会员先前的不当行为,或担保会?#34109;?#26469;不会从事不当行为。

您承?#24076;?#19968;些体验、活动、其他服务提供者的服务或团体支付服务可能具?#24515;?#22312;风险,参与这些服务,您即选择自愿承担相应风险。例如,一些服务提供者的服务可能存在疾病、身体受伤、残疾或死亡风险,您决定参与这些服务,即表示完全自愿承担这些风险。对于您在参与服务提供者的服务或团体支付服务之前、期间和之后所作的决定,您将承担全部责任。如果您携带未成年人作为额外服务接受者,在您接受的整个服务提供者的服务期间,您将完全承担该未成年人的监护责任,?#20197;?#27861;律?#24066;?#30340;最大限度内,您同意,就未成年人在服务提供者的服务期间或相关活动?#24615;?#21463;的任何人身伤害、死亡、损失或损害,您将免除爱彼迎因此产生的一?#34892;问?#30340;责任和索赔并免受损害。

前述免责条款在法律?#24066;?#30340;最大限度内适用。您可享有其他法定权利。但是,法定保证(如有)的期限不得超出法律?#24066;?#30340;最长期限。

17. 责任

17.1您同意在法律?#24066;?#30340;最大限度内自行承担因下列活动产生的全部风险:您访问和使用爱彼迎平台和集体内容,通过爱彼迎平台发布或预订任何服务项目,在任何居住设施停留,参与任何体验或活动,使用任何其他服务提供者的服务,或与其他会员当面或通过网络进行任何其他交流。爱彼迎和参与创建、制作或交付爱彼迎平台或集体内容的任?#25105;?#26041;均不对因下列原因引起的或与之相关的,基于保证、合同、侵权(包括过失侵权)、产品责?#20301;?#20219;何其他法理的任何偶然、特殊、惩戒性、后果性损害(包括利润损失、数据损毁或商誉损害、服务中断、计算机损坏或系统故?#24076;?#25110;者替代产品或服务?#22982;?#29992;),或者个人或人身伤害或精神损害承担责任,不论爱彼迎是否接到可能发生该?#20154;?#23475;的通知,且即便本《服务条款》规定的有限救济被认定未能?#36842;?#20854;根本目的:(i) 本《服务条款?#32602;?ii) 使用或无法使用爱彼迎平台或集体内容,(iii) 您与其他会?#20445;?#25110;您因使用爱彼迎平台与其他人进行的通信、交流或会面,或 (iv) 您发布或预订服务项目,包括提供或使用服务项目的服务提供者的服务。除我们根据本《服务条款》或依照爱彼迎服务提供者保障金计划或日本服务提供者保险批准的支付请求应向适用的服务提供者履行的支付义务之外,爱彼迎因本《服务条款》和您使用爱彼迎平台(包括但不限于您使用爱彼迎平台发布或预订任何服务项目,或您使用或无法使用爱彼迎平台或集体内容)所产生的或与之相关的责任,以及与任何居住设施、体验、活动、其他服务提供者的服务或团体支付服务,或与任何会员交流相关的责任,任何情况下合计不超过您作为服务接受者在导致产生上述责任的?#24405;?#21457;生前十二 (12) 个月的期间内为通过爱彼迎平台进行预订而支付或应付的金额;若您是服务提供者,该金额不超过爱彼迎在导致产生上述责任的?#24405;?#21457;生前十二 (12) 个月的期间内向您支付的金额,或者在不存在支付的情况下,不超过?#35805;?(100) 美元(适用?#20445;?#21069;述损害赔偿限额是爱彼迎与您达成交易所依据的基本要素。在一些不?#24066;?#25490;除或限制结果性或偶然性损害赔偿责任的司法管辖区,前述限制对您可能不适用。如您居住在美国以外的国?#19968;?#22320;区,前述内容不影响爱彼迎承担因过失导致死亡或人身伤害、欺诈性不实陈述、?#24895;?#26412;事项的不实陈述的责任,或任何其他适用法律规定不可排除或限制的责任。

18. 赔偿

在适用法律?#24066;?#30340;最大限度内,您同意,因下列原因或与之相关的任何情形,给爱彼迎、爱彼迎关联公司和子公司(包括但不限于爱彼迎支付实体)及其高级职员、董事、雇员和代理人造成任何索赔、责任、损害赔偿、损失?#22836;?#29992;(包括但不限于合理的律师与会?#21697;?#29992;),您将免除前述各方的责任,(根据爱彼迎的决定)为其辩护,向其作出赔偿,并使其免受损害:(i) 您违反本《服务条款》、我们的政策或标准,(ii) 您不恰当使用爱彼迎平台或任何爱彼迎服务,(iii) 您与任何会员交流,在任何居住设施停留,参与体验、活动或其他服务提供者的服务,参与团体支付服务,包括但不限于与该等交流、停留、参与或使用相关或因此产生的任何类型的(补偿性、直?#21360;?#20598;然、结果性或其他)伤害、损失或损害,(iv) 爱彼迎收缴?#21152;?#31246;,或 (v) 您违反任何法律、法规或?#22336;?#31532;三方权利。

19. 争议解决与仲裁约定

19.1 如果您的 (i) 居住或设立国家/地区是美国,或 (ii) 您的居住或设立国家/地区不是美国,(在不与第21条冲突的情况下)在美国对爱彼迎提起任何索赔,则本争议解决与仲裁约定对您适用。

19.2 _争议解决程序概述。爱彼迎愿意以对消费者友好的程序解决争议。为此,本《服务条款》为适用第19.1条的个人提供两部分争议解决程序:(1) 与爱彼迎客户服务团队直接进行非正式协商,及 (2) 由美国仲裁协会(American Arbitration Association)依照其专门制定的《消费者仲裁规则?#32602;–onsumer Arbitration Rules)(经本第19条修改,第19.6条的规定除外)作出?#24615;?#26463;力的仲裁裁决。《消费者仲裁规则》具体规定如下:

  • 可以在线向美国仲裁协会提交索赔请求(www.adr.org);
  • 仲裁员必须中立,任?#25105;?#26041;不得单独挑选仲裁?#20445;?/li>
  • 仲裁员必须披?#24230;?#20309;偏向、在仲裁结果中的利益或与任?#25105;?#26041;的关系;
  • 双方保留选择就索赔事项向小额法庭寻求救济的权利;
  • 消费者的初始申请费不超过200美元;
  • 消费者可以选择审理地点,并可选择以现场、电话、视频会议?#22982;?#24335;参加,索赔金额小于25000美元?#20445;?#36824;可选择提交文件审理。
  • 双方通过法院解决其个别索赔时可获得的任何救济,仲裁?#26412;?#21487;给予。

19.3 仲?#20204;?#20105;议解决?#24052;?#30693;。您和爱彼迎均同意在提起仲?#20204;巴?#30693;另一方争议事项并首先通过协商达成非正式解决方案。我们将通过您提供的电子邮箱与您联络;您可以通过 发送电子邮件至 联络爱彼迎客户服务团?#21360;?#22914;果经过诚意努力协商,仍有一方认为争议无法通过非正式途径解决,有意申请仲裁的一方同意在提起仲?#20204;?#20197;邮件方式通知另一方。提起仲裁?#20445;?#24212;按照美国仲裁协会规则,向美国仲裁协会提交索赔请求,并向对方提供书面《仲裁申请?#32602;?#21487;访问 www.adr.org 获取)。

19.4 仲裁约定。您和爱彼迎一致同意,由本《服务条款》或本《服务条款》的适用性、违反、终止、?#34892;?#24615;、执行、解释或使用爱彼迎平台、服务提供者的服务、团体支付服务或集体内容引起或与之相关的任何争议、索赔或纠纷(合称“争议?#20445;?#23558;通过?#24615;?#26463;力的个别仲裁解决(“仲裁约定?#20445;?#22914;果对本仲裁约定是否可执行或是否适用于争议存在分歧,您和爱彼迎同意由仲裁员?#28304;?#20316;出决定。

19.5 仲裁约定的例外情形。您和爱彼迎均同意下列索赔为仲裁约定的例外情形,应提交具有管辖权?#22982;ㄔ和?#36807;诉讼解决:(i) 事实或可能存在的对一方的著作权、商标权、商业秘密、专利或其他知识产权的侵权、滥用或违反;(ii) 紧急情形下寻求紧急禁令救济(例如:犯罪、黑客入侵、网络攻击存在迫近危险或已发生)。

19.6 仲裁规则与适用法律。本仲裁约定涉及州际商事交易,因此其条款的解释与执行适用《联邦仲裁法?#32602;═he Federal Arbitration Act)。仲裁由美国仲裁协会根据当时?#34892;?#30340;《消费者仲裁规则》和/或美国仲裁协会认定适用的其他美国仲裁协会的仲裁规则(“美国仲裁协会规则?#20445;?#36827;行,但经本条修改的情况除外。(请访问 www.adr.org 或者拨打 1-800-778-7879 联系美国仲裁协会获得该规则。)

19.7 美国仲裁协会规则修改 – 仲裁审理/地点。为方便您参加仲裁,爱彼迎同意任何必要的仲裁审理均可由您选择 (a) 在您居住的国家进行;(b) 在旧金山郡进行;(c) 在您和爱彼迎均同意的其他任何地点进行;(d) 通过电话或视频会议进行;或 (e) 对于索赔金额低于25,000美元的任何索赔或反索赔,仅通过向仲裁员提交文件进行审理。

19.8 美国仲裁协会规则修改 – 律师费用和开销。您和爱彼迎同意,对于索赔金额等于或低于75,000美元的索赔,爱彼迎负责支付根据美国仲裁协会规则任何初始申请费超过200美元部分的余额。如果您在仲裁?#35874;?#32988;,您有权要求裁决支付适用法律和美国仲裁协会规则规定?#27573;?#20869;的律师费用和开销。爱彼迎同意,如爱彼迎在仲裁?#35874;?#32988;,将不要求补偿律师费用和开销,并将放弃?#26391;?#29992;法律或美国仲裁协会规则享有的所?#35874;?#24471;律师费用和开销的权利,除非仲裁员判定您的索赔金额过小或以骚扰为目的提起仲裁。

19.9 仲裁员的决定。仲裁员的决定包含裁决所依据的主要事实和结论。任何有管辖权?#22982;?#38498;均可就仲裁裁决作出判决。仲裁员仅就个案作出对申请人具体索赔而言必要的确认性救?#27809;?#31105;令救济。

19.10 放弃陪审团审理。您和爱彼迎同意,?#36864;?#26377;可仲裁的争议,双方均放弃由陪审团审理的权利。

19.11 不参与集团诉讼或代表人诉讼。您和爱彼迎同意,在法律?#24066;?#30340;最大限度内,?#36864;?#26377;争议,双方均放弃作为原告或集团诉讼成员参与任何集团诉讼、集团仲裁、私人检察总长诉讼或者其他代表人诉讼程序。除非您与爱彼迎另有书面约定,仲裁员不得?#21916;?#20004;名或两名以上当事人的索赔,不得审理任何?#38382;?#30340;集团或代表人程序。如果在任何争议中,本第19.11条中的“集团诉讼”弃权或“集团仲裁”弃权就该争议而言被认定为无法执行,则整个仲裁约定将被视为无效争议必须在法院解决。如本第19.11条中的“私人检查总长诉讼”弃权或?#25353;?#34920;人诉讼”弃权就该争议而言被认定为无法执行,则该等弃权可与本仲裁约定?#25351;?#24320;来,且您与爱彼迎同意,争议中任何私人检查总长诉讼请求?#25353;?#34920;人诉讼请求将分开审理并中止诉?#24076;?#31561;待争议中任何可仲?#20204;?#27714;在个别仲裁中的解决。

19.12 可?#25351;?#24615;。除第19.11条规定情形外,一旦本仲裁约定任何部分被认为不合法或不可执行,该部分规定将被?#25351;睿?#20210;裁约定的其余部分?#36291;?#26377;完全效力。

19.13 变更。尽管存在第3条(“变更本《服务条款》?#20445;?#35268;定,如果爱彼迎在您最后一次接受本《服务条款?#32602;?#25110;本《服务条款》任何后续变更)的日期之后变更本第19条(“争议解决与仲裁约定?#20445;?#24744;可以在该变更?#32435;?#25928;日(文首所示“最后更新”日期或爱彼迎向您发送?#21335;?#24212;变更通知邮件中所示的日期)之后三十(30) 日内向我们发送书面通知(包括电子邮件)拒绝接受该变更。但拒绝新变更,并不撤销或更改您此前对您与爱彼迎之间任何争议早先的仲裁协议的同意(或您此前对其任何后续变更的同意),该等同意就您与爱彼迎之间的任何争议而言,?#36234;?#20445;持?#34892;?#19988;可强制执行。

19.14 存续。除第19.12条规定的情形外,在遵守第15.8条的前提下,本《服务条款》以任何方式终止后,本第19条继续?#34892;?#19988;将继续适用,即便您不再使用爱彼迎平台或已终止您的爱彼迎账户。

20. 反馈

我们欢迎和鼓励您对爱彼迎平台的?#32435;?#25552;供反馈、意见和建议(“反馈?#20445;?#24744;可向我们发送电子邮件,通过爱彼迎平台上的 “联系” 板块,或通过其他通讯方式提交反馈。您向我们提交的任何反馈将被视为您?#22982;?#20445;密和非专属信息。您向我们提交反馈,即表明您授予我们一项非排他性、全球?#34892;А?#20813;使用?#36873;?#19981;?#27801;?#38144;且可再许可的永久性许可权利,我们有权为任何目的使用?#22836;?#24067;该等创意和材料,无需向您提供补偿。

21. 适用法律与管辖权

21.1 如果您的居住或设立国家/地区是美国,本《服务条款》将依据加利福尼亚州和美利坚合众国?#22982;?#24459;(不考虑冲突法规定)解释。第19条仲裁约定排除的诉?#24076;?#23567;额索赔诉讼除外)应提交至位于加利福尼亚州旧金山市的州或联邦法?#28023;?#38500;非双方一致同意在其他地点进行诉讼。您和我们均同意将加利福尼亚州旧金山市作为审判地并接受其属人管辖。

21.2 如果您的居住或设立国家/地区是中国,本《服务条款》将依据中国法律(“中国法?#20445;?#35299;释。因本协议引起或与之相关的任何争议应提交?#26519;?#22269;国际经济贸易仲裁委员会(“?#25345;佟保?#25353;照申请时?#34892;У拿持?#20210;裁规则在?#26412;?#36827;行仲裁,但本条不得解释为限制爱彼迎向任何有管辖权?#22982;?#38498;申请要求您履行或禁止您从事特定行为?#25343;?#20196;的权利,亦不得解释为限制依据中国法或其他法律您可申请的临时救济。仲裁程序使用英语进行。仲裁裁决为?#31449;?#35009;决,对双方均?#24615;?#26463;力。

21.3 如果您的居住或设立国家/地区不是美国或中国,本《服务条款》将依据爱尔兰法律解释。排除适用《联合国国际货物销售合同公约》。选择适用何种法律不影响您作为消费者依据您居住国家/地区的消费者保护法享有的权利。如您是消费者,您同意接受爱尔兰法院?#22982;?#25490;他管辖。您对我们提起的、因本《服务条款》引起或与之相关的诉讼仅?#21830;?#20132;至位于爱尔兰?#22982;?#38498;或位于您居住地的有管辖权?#22982;?#38498;。如果爱彼迎打算对您(作为消费者)执行任何权利,只能向您居住地?#22982;?#38498;申请执行。如果您是企业,您同意接受爱尔兰法院的专属管辖。

22. ?#35805;?#26465;款

22.1 本《服务条款》构成爱彼迎与您之间关于本协议主题事项的完整协议,取代爱彼迎与您之间此前有关访问和使用爱彼迎平台的任何和全部口头或书面谅解或协议。本《服务条款?#25151;?#30001;其他条款和条件、政策、指引或标准补充。

22.2 您和爱彼迎之间不会因为本协议或因您使用爱彼迎平台而构成合资、合伙、雇佣或代理关系。

22.3 本《服务条款》不授予且无意授予除双方以外的任何其他人任何权利或救济。

22.4 如果本《服务条款》中任何规定被认定为无效或不可执行,该规定将被?#22659;?#19981;会影响其余规定的?#34892;?#24615;和可执行性。

22.5 爱彼迎未能执行本《服务条款》的任何权利或规定不构成?#24895;玫热?#21033;或规定的弃权。?#24895;玫热?#21033;或规定的弃权仅在我们以书面?#38382;?#30830;认和同意后方为?#34892;А?#38500;非本《服务条款》有明确规定,任?#25105;?#26041;行使其在本《服务条款》下的任何救济不会影响其行使本《服务条款》或法律?#24066;?#30340;其他救济。

22.6 未经爱彼迎事先书面同意,您不得让与、转?#27809;?#22996;托执行本协议?#28595;?#22312;本协议下的权利和义务。爱彼迎可以依其自行决定,经提前30日通知,不受限制地让与、转?#27809;?#22996;托执行本协议及本协议下的任何权利和义务。您随时终止本协议的权利不受影响。

22.7 除非另有规定,本协议?#24066;?#25110;要求给予会员的任何通知或其他通讯将由爱彼迎以电子?#38382;?#36890;过电子邮件、爱彼迎平台通知或讯息服务(包括短信和微信)发送。如果您的预订涉及在日本的服务项目,您同意并承?#24076;?#27492;类代替书面声明的电子?#38382;?#30340;通知履行了《日本住房住宿商业法案》第59条第1款所规定的爱彼迎的义务。

22.8 如果您对本《服务条款》有任?#25105;?#38382;,请发送电子邮件与我们联系

Terms of Service for European Users

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Please read these Terms of Service for European Users (“Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the Airbnb Platform, you agree to comply with and be bound by these Terms.

Please note: Section 19 of these Terms contains an arbitration clause and class action waiver that applies to all claims brought against Airbnb in the United States. It affects how disputes with Airbnb are resolved. By accepting these Terms, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.

You can access the European Commission’s online dispute resolution platform here: http://ec.europa.eu/consumers/odr. Please note that Airbnb is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers.

Last Updated: January 21, 2019

Thank you for using Airbnb!

These Terms constitute a legally binding agreement ("Agreement") between you and Airbnb (as defined below) governing your access to and use of the Airbnb website, including any subdomains thereof, and any other websites through which Airbnb makes its services available (collectively, "Site"), our mobile, tablet and other smart device applications, and application program interfaces (collectively, "Application") and all associated services (collectively, "Airbnb Services"). The Site, Application and Airbnb Services together are hereinafter collectively referred to as the “Airbnb Platform”. Our Host Guarantee Terms, Guest Refund Policy, Nondiscrimination Policy and other Policies applicable to your use of the Airbnb Platform are incorporated by reference into this Agreement.

When these Terms mention “Airbnb,” “we,” “us,” or “our,” it refers to Airbnb Ireland UC (“Airbnb Ireland”), The Watermarque Building, South Lotts Road, Ringsend, Dublin 4, Ireland. .

If you change your country of residence or establishment to a country outside of the EEA, the Airbnb company you contract with and the applicable Terms of Service will be determined by your new country of residence or establishment as specified in the Terms of Service for Non-European Users, from the date on which your country of residence or establishment changes.

Our collection and use of personal information in connection with your access to and use of the Airbnb Platform is described in our Privacy Policy.

Any and all payment processing services through or in connection with your use of the Airbnb Platform ("Payment Services") are provided to you by one or more Airbnb Payments entities (individually and collectively, as appropriate, "Airbnb Payments") as set out in the Payments Terms of Service ("Payments Terms").

Hosts alone are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Listings and Host Services (as defined below). For example, some cities have laws that restrict their ability to host paying guests for short periods or provide certain Host Services. In many cities, Hosts may have to register, get a permit or obtain a license before providing certain Host Services (such as preparing food, serving alcohol for sale, guiding tours or operating a vehicle). Host are alone responsible for identifying and obtaining any required licenses, permits, or registrations for any Host Services they offer. Certain types of Host Services may be prohibited altogether. Penalties may include fines or other enforcement. We provide some information in our Help Center to help you identify some of the obligations that apply to you. If you have questions about how local laws apply to your Listing(s) and Host Service(s) on Airbnb, you should always seek legal guidance.

Table of Contents

  1. Scope of Airbnb Services
  2. Eligibility, Using the Airbnb Platform, Member Verification
  3. Modification of these Terms
  4. Account Registration
  5. Content
  6. Service Fees
  7. Terms specific for Hosts
  8. Terms specific for Guests
  9. Booking Modifications, Cancellations and Refunds, Resolution Center
  10. Ratings and Reviews
  11. Damage to Accommodations, Disputes between Members
  12. Rounding off, Currency conversion
  13. Taxes
  14. Prohibited Activities
  15. Term and Termination, Suspension and other Measures
  16. Disclaimers
  17. Liability
  18. Indemnification
  19. Dispute Resolution
  20. Feedback
  21. Applicable Law and Jurisdiction
  22. General Provisions

1. Scope of Airbnb Services

1.1 The Airbnb Platform is an online marketplace that enables registered users (“Members”) and certain third parties who offer services (Members and third parties who offer services are “Hosts” and the services they offer are “Host Services”) to publish such Host Services on the Airbnb Platform (“Listings”) and to communicate and transact directly with Members that are seeking to book such Host Services (Members using Host Services are “Guests”). Host Services may include the offering of vacation or other properties for use ("Accommodations"), single or multi-day activities in various categories (“Experiences”), access to unique events and locations (“Events”), and a variety of other travel and non-travel related services.

1.2 As the provider of the Airbnb Platform, Airbnb does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or Host Services, nor is Airbnb an organiser or retailer of travel packages under Directive (EU) 2015/2302. Hosts alone are responsible for their Listings and Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. Airbnb is not and does not become a party to or other participant in any contractual relationship between Members, nor is Airbnb a real estate broker or insurer. Airbnb is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms.

1.3 While we may help facilitate the resolution of disputes, Airbnb has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member Content (as defined below), or (iii) the performance or conduct of any Member or third party. Airbnb does not endorse any Member, Listing or Host Services. Any references to a Member being "verified" (or similar language) only indicate that the Member has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Airbnb about any Member, including of the Member's identity or background or whether the Member is trustworthy, safe or suitable. You should always exercise due diligence and care when deciding whether to stay in an Accommodation, participate in an Experience or Event or use other Host Services, accept a booking request from a Guest, or communicate and interact with other Members, whether online or in person. Verified Images (as defined below) are intended only to indicate a photographic representation of a Listing at the time the photograph was taken, and are therefore not an endorsement by Airbnb of any Host or Listing.

1.4 If you choose to use the Airbnb Platform as a Host or Co-Host (as defined below), your relationship with Airbnb is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Airbnb for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Airbnb. Airbnb does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of the Host Services. You acknowledge that you have complete discretion whether to list Host Services or otherwise engage in other business or employment activities.

1.5 To promote the Airbnb Platform and to increase the exposure of Listings to potential Guests, Listings and other Member Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements in accordance with Section 5. To assist Members who speak different languages, Airbnb may make automated tools available to enable Members to translate Listings and other Member Content, in whole or in part, into other languages. Members are free to use these tools at their own discretion. Airbnb cannot guarantee the accuracy or quality of such translations and Members are responsible for reviewing and verifying the accuracy of such translations.

1.6 The Airbnb Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. Airbnb is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Airbnb of such Third-Party Services.

1.7 Airbnb is not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Airbnb Platform. Airbnb may, temporarily and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Airbnb Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Airbnb Platform. Section 17 (Liability) remains unaffected. Airbnb may improve, enhance and modify the Airbnb Platform and introduce new Airbnb Services from time to time. Airbnb will provide notice to Members of any changes to the Airbnb Platform, unless such changes are of minor nature without having a material effect on the parties’ contractual obligations.

2. Eligibility, Using the Airbnb Platform, Member Verification

2.1 In order to access and use the Airbnb Platform or register an Airbnb Account you must be an individual at least 18 years old or a duly organized, validly existing business, organization or other legal entity in good standing under the laws of the country you are registered and able to enter into legally binding contracts.

2.2 You will comply with any applicable export control laws in your local jurisdiction. You also represent and warrant that (i) neither you nor your Host Service(s) are located or take place in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

2.3 Airbnb may make access to and use of the Airbnb Platform, or certain areas or features of the Airbnb Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or a Member’s booking and cancellation history.

2.4 User verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Member’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Members to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Members, (ii) screen Members against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a Member, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).

2.5 The access to or use of certain areas and features of the Airbnb Platform may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions,before you can access the relevant areas or features of the Airbnb Platform. If there is a conflict between these Terms and terms and conditions applicable to a specific area or feature of the Airbnb Platform, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise in the latter terms and conditions.

2.6 If you access or download the Application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement. Some areas of the Airbnb Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

3. Modification of these Terms

Airbnb reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Terms.

4. Account Registration

4.1 You must register an account ("Airbnb Account") to access and use certain features of the Airbnb Platform, such as publishing or booking a Listing. If you are registering an Airbnb Account for a business, organization or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.

4.2 You can register an Airbnb Account using an email address and creating a password, or through your account with certain third-party social networking services, such as Facebook or Google ("SNS Account"). You have the ability to disable the connection between your Airbnb Account and your SNS Account at any time, by accessing the "Settings" section of the Airbnb Platform.

4.3 You must provide accurate, current and complete information during the registration process and keep your Airbnb Account and public Airbnb Account profile page information up-to-date at all times.

4.4 You may not register more than one (1) Airbnb Account unless Airbnb authorizes you to do so. You may not assign or otherwise transfer your Airbnb Account to another party.

4.5 You are responsible for maintaining the confidentiality and security of your Airbnb Account credentials and may not disclose your credentials to any third party. You must immediately notify Airbnb if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Airbnb Account. You are liable for any and all activities conducted through your Airbnb Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).

4.6 Airbnb may enable features that allow you to authorize other Members or certain third parties to take certain actions that affect your Airbnb Account. For example, we may enable Members to link their Airbnb Accounts to businesses and take actions for those businesses, we may enable eligible Members or certain third parties to book Listings on behalf of other Members, or we may enable Hosts to add other Members as Co-Hosts (as defined below) to help manage their Listings. These features do not require that you share your credentials with any other person. No third party is authorized by Airbnb to ask for your credentials, and you shall not request the credentials of another Member.

5. Content

5.1 Airbnb may enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Airbnb Platform ("Member Content"); and (ii) access and view Member Content and any content that Airbnb itself makes available on or through the Airbnb Platform, including proprietary Airbnb content and any content licensed or authorized for use by or through Airbnb from a third party ("Airbnb Content" and together with Member Content, "Collective Content").

5.2 The Airbnb Platform, Airbnb Content, and Member Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge and agree that the Airbnb Platform and Airbnb Content, including all associated intellectual property rights, are the exclusive property of Airbnb and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Airbnb Platform, Airbnb Content or Member Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Airbnb used on or in connection with the Airbnb Platform and Airbnb Content are trademarks or registered trademarks of Airbnb in the United States and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Airbnb Platform, Airbnb Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners.

5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Airbnb Platform or Collective Content, except to the extent you are the legal owner of certain Member Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Airbnb or its licensors, except for the licenses and rights expressly granted in these Terms.

5.4 Subject to your compliance with these Terms, Airbnb grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view any Collective Content made available on or through the Airbnb Platform and accessible to you, solely for your personal and non-commercial use.

5.5 By uploading, posting or otherwise making available any Member Content on or through the Airbnb Platform, you grant to Airbnb a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such Member Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Member Content to provide and/or promote the Airbnb Platform, in any media or platform. Insofar as Member Content (including Verified Images) includes personal information, such Member Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy. Unless you provide specific consent, Airbnb does not claim any ownership rights in any Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your Member Content.

5.6 Airbnb may offer Hosts the option of having professional photographers take photographs of their Host Services, which are made available by the photographer to Hosts to include in their Listings with or without a watermark or tag bearing the words "Airbnb.com Verified Photo" or similar wording ("Verified Images"). You are responsible for ensuring that your Host Service is accurately represented in the Verified Images and you will stop using the Verified Images on or through the Airbnb Platform if they no longer accurately represent your Listing, if you stop hosting the Host Service featured, or if your Airbnb Account is terminated or suspended for any reason. You acknowledge and agree that Airbnb shall have the right to use any Verified Images in accordance with Section 5.5 for advertising, marketing or publicity purposes, including limited use by permitted third parties, in any media or platform. Where Airbnb is not the exclusive owner of Verified Images, by using such Verified Images on or through the Airbnb Platform, you grant to Airbnb an exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to use such Verified Images for advertising, marketing or publicity purposes in any media or platform. Airbnb in turn grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to use Verified Images outside of the Airbnb Platform solely for your personal and non-commercial use.

5.7 You are solely responsible for all Member Content that you make available on or through the Airbnb Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available on or through the Airbnb Platform or you have all rights, licenses, consents and releases that are necessary to grant to Airbnb the rights in and to such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Airbnb's use of the Member Content (or any portion thereof) as contemplated under these Terms will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

5.8 You will not post, upload, publish, submit or transmit any Member Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person or animal; (v) promotes illegal or harmful activities or substances; or (vi) violates Airbnb’s Content Policy or any other Airbnb policy. Airbnb may remove or disable access to any Member Content that is in violation of applicable law, these Terms or Airbnb’s then-current Policies or Standards, or otherwise may be harmful or objectionable to Airbnb, its Members, third parties, or property. Where Airbnb removes or disables Member Content, Airbnb will notify a Member and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (ii) contravene applicable laws. You may appeal such a decision by contacting customer service.

5.9 Airbnb respects copyright law and expects its Members to do the same. If you believe that any content on the Airbnb Platform infringes copyrights you own, please notify us in accordance with our Copyright Policy.

6. Service Fees

6.1 Airbnb may charge fees to Hosts ("Host Fees") and/or Guests ("Guest Fees") (collectively, "Service Fees") in consideration for the use of the Airbnb Platform. More information about when Service Fees apply and how they are calculated can be found on our Service Fees page.

6.2 Any applicable Service Fees (including any applicable Taxes) will be displayed to a Host or Guest prior to publishing or booking a Listing. Airbnb reserves the right to change the Service Fees at any time, and will provide Members adequate notice of any fee changes before they become effective. Such fee changes will not affect any bookings made prior to the effective date of the fee change.

6.3 You are responsible for paying any Service Fees that you owe to Airbnb. The applicable Service Fees (including any applicable Taxes) are collected by Airbnb Payments. Airbnb Payments will deduct any Host Fees from the Listing Fee before remitting the payout to the Host. Any Guest Fees are included in the Total Fees collected by Airbnb Payments. Except as otherwise provided on the Airbnb Platform, Service Fees are non-refundable.

7. Terms specific for Hosts

7.1 Terms applicable to all Listings

7.1.1 When creating a Listing through the Airbnb Platform you must (i) provide complete and accurate information about your Host Service (such as listing description, location, and calendar availability), (ii) disclose any deficiencies, restrictions (such as house rules) and requirements that apply (such as any minimum age, proficiency or fitness requirements for an Experience) and (iii) provide any other pertinent information requested by Airbnb. You are responsible for keeping your Listing information (including calendar availability) up-to-date at all times.

7.1.2 You are solely responsible for setting a price (including any Taxes if applicable, or charges such as cleaning fees) for your Listing (“Listing Fee”). Once a Guest requests a booking of your Listing, you may not request that the Guest pays a higher price than in the booking request.

7.1.3 Any terms and conditions included in your Listing, in particular in relation to cancellations, must not conflict with these Terms or the relevant cancellation policy for your Listing.

7.1.4 Airbnb may enable certain Hosts to participate in its “Open Homes Program.” The Open Homes Program enables Hosts to provide Listings to certain Guests, such as refugees or evacuees, for free. You acknowledge that if you choose to participate in the Open Homes Program, your ability to restrict your Listing to certain Guests, such as Guests with previous positive Reviews, may be limited.

7.1.5 Pictures, animations or videos (collectively, "Images") used in your Listings must accurately reflect the quality and condition of your Host Services. Airbnb reserves the right to require that Listings have a minimum number of Images of a certain format, size and resolution.

7.1.6 The placement and ranking of Listings in search results on the Airbnb Platform may vary and depend on a variety of factors, such as Guest search parameters and preferences, Host requirements, price and calendar availability, number and quality of Images, customer service and cancellation history, Reviews and Ratings, type of Host Service, and/or ease of booking. More information about the factors that determine how your Listing appears in search results can be found on our help center.

7.1.7 When you accept or have pre-approved a booking request by a Guest, you are entering into a legally binding agreement with the Guest and are required to provide your Host Service(s) to the Guest as described in your Listing when the booking request is made. You also agree to pay the applicable Host Fee and any applicable Taxes.

7.1.8 Airbnb recommends that Hosts obtain appropriate insurance for their Host Services. Please review any respective insurance policy carefully, and in particular make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Guests (and the individuals the Guest has booked for, if applicable) while staying at your Accommodation or participating in your Experience, Event or other Host Service.

7.2 Listing Accommodations

7.2.1 Unless expressly allowed by Airbnb, you may not list more than one Accommodation per Listing.

7.2.2 If you choose to require a security deposit for your Accommodation, you must specify this in your Listing ("Security Deposit"). Hosts are not allowed to ask for a Security Deposit (i) after a booking has been confirmed or (ii) outside of the Airbnb Platform.

7.2.3 Any Listing you post and the booking of, or a Guest's stay at, an Accommodation shall (i) not breach any agreements you have entered into with any third parties, such as homeowners association, condominium, or other agreements, and (ii) comply with all applicable laws (such as zoning laws), Tax requirements, and other rules and regulations (including having all required permits, licenses and registrations).

7.3 Listing Experiences, Events and other Host Services

Hosts who list Experiences, Events and Host Services other than Accommodations agree to and are subject to the Additional Terms for Experience Hosts.

7.4 Co-Hosts

7.4.1 Airbnb may enable Hosts to authorize other Members (“Co-Hosts”) to administer the Host’s Listing(s), and to bind the Host and take certain actions in relation to the Listing(s) as permitted by the Host, such as accepting booking requests, messaging and welcoming Guests, and updating the Listing Fee and calendar availability (collectively, “Co-Host Services”). Any agreement formed between Host and Co-Host may not conflict with these Terms, the Payments Terms, or any other Policies applicable to your Host Service(s). Co-Hosts may only act in an individual capacity and not on behalf of a company or other organization, unless expressly authorized by Airbnb. Airbnb reserves the right, in our sole discretion, to limit the number of Co-Hosts a Host may invite for each Listing and to limit the number of Listings a Co-Host may manage.

7.4.2 Hosts should exercise due diligence and care when deciding who to add as a Co-Host to their Listing(s). Hosts are responsible and liable for any and all Listings and Member Content published on the Airbnb Platform created by a Co-Host on their behalf. Further, Hosts remain responsible and liable for their own acts and omissions, including, but not limited to, conduct that causes harm or damage to the Co-Host(s). Co-Hosts remain responsible and liable for their own acts and omissions when engaging in their roles and responsibilities as a Co-Host, including, but not limited to, conduct that causes harm or damage to the Host. In addition, both Host and Co-Host are jointly responsible and severally liable for third party claims, including Guest claims, arising from the acts and omissions of the other person as related to hosting activities, communications with Guests, and the provision of any Co-Host Services.

7.4.3 Unless agreed otherwise by Host and Co-Host, Host and Co-Host may terminate the Co-Host agreement at any time. In addition, both Host and Co-Host acknowledge that their Co-hosting relationship will terminate in the event that Airbnb (i) terminates the Co-Host service or (ii) terminates either party’s participation in the Co-Host service. When the Co-Host agreement is terminated, the Host will remain responsible for all of the Co-Host’s actions prior to the termination, including the responsibility to fulfill any pending or future bookings initiated prior to the termination, except in the event of gross misconduct or malicious behavior of the Co-Host. When a Member is removed as a Co-Host, that Member will no longer have access to any Host or Guest information related to the applicable Host’s Listing(s).

7.4.4 As a Co-Host, you will not be reviewed by Guests, meaning that your Co-Host activities will not affect your Reviews or Ratings for other Listings for which you are a Host. Instead, the Host of such Listing(s) will be reviewed by Guests (including potentially on the basis of the Co-Host’s conduct and performance). Hosts acknowledge that Reviews and Ratings from Guests for their Listing(s) may be impacted by a Co-Host’s conduct and performance.

8. Terms specific for Guests

8.1 Terms applicable to all bookings

8.1.1 Subject to meeting any requirements (such as completing any verification processes) set by Airbnb and/or the Host, you can book a Listing available on the Airbnb Platform by following the respective booking process. All applicable fees, including the Listing Fee, Security Deposit (if applicable), Guest Fee and any applicable Taxes (collectively, “Total Fees”) will be presented to you prior to booking a Listing. You agree to pay the Total Fees for any booking requested in connection with your Airbnb Account.

8.1.2 Upon receipt of a booking confirmation from Airbnb, a legally binding agreement is formed between you and your Host, subject to any additional terms and conditions of the Host that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing. Airbnb Payments will collect the Total Fees at the time of the booking request or upon the Host’s confirmation pursuant to the Payments Terms. For certain bookings, Guests may be required to pay or have the option to pay in multiple installments.

8.1.3 If you book a Host Service on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by the Host, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Host. If you are booking for an additional guest who is a minor, you represent and warrant that you are legally authorized to act on behalf of the minor. Minors may only participate in an Experience, Event or other Host Service if accompanied by an adult who is responsible for them.

8.1.4 Airbnb may enable a Guest who is booking a Listing on behalf of one or more additional guests (the “Organizer”) to split the payment of the Total Fees for an eligible booking on a pro-rata basis between the Organizer and at least one other additional guest (each a “Co-Payer”) (the “Group Payment Service”). In order to participate in the Group Payment Service, each Co-Payer must have or register an Airbnb Account prior to making a payment. All payments via the Group Payment Service are handled by Airbnb Payments and are subject to the Group Payment Terms of Service.

8.2 Booking Accommodations

8.2.1 You understand that a confirmed booking of an Accommodation (“Accommodation Booking”) is a limited license granted to you by the Host to enter, occupy and use the Accommodation for the duration of your stay, during which time the Host (only where and to the extent permitted by applicable law) retains the right to re-enter the Accommodation, in accordance with your agreement with the Host.

8.2.2 You agree to leave the Accommodation no later than the checkout time that the Host specifies in the Listing or such other time as mutually agreed upon between you and the Host. If you stay past the agreed upon checkout time without the Host's consent (“Overstay”), you no longer have a license to stay in the Accommodation and the Host is entitled to make you leave in a manner consistent with applicable law. In addition, you agree to pay, if requested by the Host, for each twenty-four (24) hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average nightly Listing Fee originally paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, "Overstay Fees"). Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by the Host as a result of such Overstay. If you Overstay at an Accommodation, you authorize Airbnb (via Airbnb Payments) to charge you to collect Overstay Fees. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due for a Guest’s Overstay.

8.3 Booking Experiences, Events and other Host Services

8.3.1 You should carefully review the description of any Experience, Event or other Host Service you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or other requirements which the Host has specified in their Listing. At your sole discretion you may want to inform the Host of any medical or physical conditions, or other circumstances that may impact your and any additional guest’s ability to participate in any Experience, Event or other Host Service. In addition, certain laws, like the minimum legal drinking age in the location of the Experience, Event or other Host Service, may also apply.

8.3.2 Before and during an Experience, Event or other Host Service you must at all times adhere to the Hosts’ instructions.

8.3.3 You may not bring any additional individuals to an Experience, Event or other Host Service unless such an individual was added by you as an additional guest during the booking process on the Airbnb Platform.

8.4 Airbnb Travel Credits

Airbnb Travel Credits may be redeemed for eligible bookings via the Airbnb Platform as specified in the terms and conditions provided with the Travel Credit. You may only redeem Airbnb Travel Credits after the Airbnb Travel Credits are reflected in your Airbnb Account.

9. Booking Modifications, Cancellations and Refunds, Resolution Center

9.1 Hosts and Guests are responsible for any modifications to a booking that they make via the Airbnb Platform or direct Airbnb customer service to make ("Booking Modifications"), and agree to pay any additional Listing Fees, Host Fees or Guest Fees and/or Taxes associated with such Booking Modifications.

9.2 Guests can cancel a confirmed booking at any time pursuant to the Listing’s cancellation policy set by the Host, and Airbnb Payments will refund the amount of the Total Fees due to the Guest in accordance with such cancellation policy. Unless extenuating circumstances exist, any portion of the Total Fees due to the Host under the applicable cancellation policy will be remitted to the Host by Airbnb Payments pursuant to the Payments Terms.

9.3 If a Host cancels a confirmed booking, the Guest will receive a full refund of the Total Fees for such booking. In some instances, Airbnb may allow the Guest to apply the refund to a new booking, in which case Airbnb Payments will credit the amount against the Guest’s subsequent booking at the Guest’s direction. Further, Airbnb may publish an automated review on the Listing cancelled by the Host indicating that a booking was cancelled. In addition, Airbnb may (i) keep the calendar for the Listing unavailable or blocked for the dates of the cancelled booking, and/or (ii) impose a cancellation fee, unless the Host has a valid reason for cancelling the booking pursuant to Airbnb’s Extenuating Circumstances Policy or has legitimate concerns about the Guest’s behavior.

9.4 For Experiences, Events and other Host Services, if weather poses a safety risk to Guests, or if it prevents a Host from carrying out a Host Service that takes place primarily outdoors, Hosts may cancel the Host Service. Hosts may also cancel the Host Service if other conditions exist that would prevent the Host from offering the Host Service safely.

9.5 In certain circumstances, Airbnb may cancel a pending or confirmed booking on behalf of a Host or Guest and initiate corresponding refunds and payouts. This may be for reasons set forth in Airbnb's Extenuating Circumstances Policy or for the reasons set out in Section 15 of these Terms. Where Airbnb cancels a booking, Airbnb will, notify Members and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. You may appeal a cancellation by contacting customer service.

9.6 If a Guest who books an Accommodation suffers a Travel Issue as defined in the Guest Refund Policy, Airbnb may determine to refund the Guest part or all of the Total Fees in accordance with the Guest Refund Policy. If a Guest who books an Experience, Event or other Host Service suffers a Travel Issue as defined in the Experiences Guest Refund Policy, Airbnb may determine, in its sole discretion, to refund the Guest part or all of the Total Fees in accordance with the Experiences Guest Refund Policy.

9.7 If a Guest or Airbnb cancels a confirmed booking, and the Guest receives a refund in accordance with the Guest Refund Policy, Experiences Guest Refund Policy, Extenuating Circumstances Policy, or the applicable cancellation policy set by the Host and mentioned in the Listing, after the Host has already been paid, Airbnb Payments will be entitled to recover the amount of any such refund from the Host, including by subtracting such refund amount out from any future Payouts due to the Host.

9.8 Except as otherwise set out in these Terms, Members may use the Resolution Center to send or request money for refunds, additional Host Services, Co-Host Services or Damage Claims related to bookings. You agree to pay all amounts sent through the Resolution Center in connection with your Airbnb Account, and Airbnb Payments will handle all such payments.

10. Ratings and Reviews

10.1 Within a certain timeframe after completing a booking, Guests and Hosts can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Ratings or Reviews reflect the opinions of individual Members and do not reflect the opinion of Airbnb. Ratings and Reviews are not verified by Airbnb for accuracy and may be incorrect or misleading.

10.2 Ratings and Reviews by Guests and Hosts must be accurate and may not contain any offensive or defamatory language. Ratings and Reviews are subject to Section 5 and must comply with Airbnb’s Content Policy and Extortion Policy.

10.3 Members are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party to write a positive or negative Review about another Member.

10.4 Ratings and Reviews are part of a Member’s public profile and may also be surfaced elsewhere on the Airbnb Platform (such as the Listing page) together with other relevant information such as number of bookings, number of cancellations, average response time and other information.

11. Damage to Accommodations, Disputes between Members

11.1 As a Guest, you are responsible for leaving the Accommodation (including any personal or other property located at the Accommodation) in the condition it was in when you arrived. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation, excluding the Host (and the individuals the Host invites to the Accommodation, if applicable).

11.2 If a Host claims and provides evidence that you as a Guest have culpably damaged an Accommodation or any personal or other property at an Accommodation ("Damage Claim"), the Host can seek payment from you through the Resolution Center. If a Host escalates a Damage Claim to Airbnb, you will be given an opportunity to respond. If you agree to pay the Host, or Airbnb determines under consideration of any applicable statutory rules on the burden of proof that you are responsible for the Damage Claim, Airbnb via Airbnb Payments will, after the end of your stay, collect any such sums from you and/or against the Security Deposit (if applicable) required to cover the Damage Claim pursuant to the Payments Terms. Airbnb also reserves the right to otherwise collect payment from you and pursue any remedies available to Airbnb in this regard in situations in which you are responsible for a Damage Claim, including, but not limited to, in relation to any payment requests made by Hosts under the Airbnb Host Guarantee. You may appeal a decision taken by Airbnb on the basis of this Section 11.2 by contacting customer support. Any decisions made by Airbnb in relation to a Damage Claim do not affect your contractual or statutory rights. Your right to take legal action before a court of law remains unaffected.

11.3 Members agree to cooperate with and assist Airbnb in good faith, and to provide Airbnb with such information and take such actions as may be reasonably requested by Airbnb, in connection with any Damage Claims or other complaints or claims made by Members relating to (i) Accommodations or any personal or other property located at an Accommodation (including, without limitation, payment requests made under the Airbnb Host Guarantee), (ii) Experiences, (iii) Co-Host agreements, or (iv) a Group Payment Booking. A Member shall, upon Airbnb's reasonable request and at no cost to the Member, participate in mediation or a similar resolution process with another Member, which process will be conducted by Airbnb or a third party selected by Airbnb or its insurer, with respect to losses for which a Member is requesting payment from Airbnb (including but not limited to payments under the Airbnb Host Guarantee). Members are entitled to terminate their participation in the mediation or similar resolution process at any time. A Member’s right to take legal action before a court of law remains unaffected.

12. Rounding off

Airbnb generally supports payment amounts that are payable from or to Guests or Hosts to the smallest unit supported by a given currency (i.e., U.S. cents, Euro cents or other supported currencies). Where Airbnb’s third-party payment services provider does not support payments in the smaller unit supported by a given currency, Airbnb may, in its sole discretion, round up or round down the displayed amounts that are payable from or to Guests or Hosts to the nearest whole functional base unit in which the currency is denominated (i.e. to the nearest dollar, Euro or other supported currency); for example, Airbnb may round up an amount of $101.50 to $102.00, and round down an amount of $101.49 to $101.00.

13. Taxes

13.1 As a Host you are solely responsible for determining your obligations to report, collect, remit or include in your Listing Fees any applicable VAT or other indirect sales taxes, occupancy tax, tourist or other visitor taxes or income taxes ("Taxes").

13.2 Tax regulations may require us to collect appropriate Tax information from Hosts, or to withhold Taxes from payouts to Hosts, or both. If a Host fails to provide us with the required documentation under applicable law (e.g. a tax number) to alleviate our obligation (if any) to withhold Taxes from payouts to you, we reserve the right to withhold payouts up to the tax-relevant amount as required by law until resolution.

13.3 You understand that any appropriate governmental agency, department and/or authority ("Tax Authority") where your Accommodation is located may require Taxes to be collected from Guests or Hosts on Listing Fees, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Listing Fees set by Hosts, a set amount per day, or other variations, and are sometimes called "transient occupancy taxes," "hotel taxes," "lodging taxes," "city taxes," "room taxes" or "tourist taxes" ("Occupancy Taxes").

13.4 In certain jurisdictions, Airbnb may decide in its sole discretion to facilitate collection and remittance of Occupancy Taxes from or on behalf of Guests or Hosts, in accordance with these Terms ("Collection and Remittance") if such jurisdiction asserts Airbnb or Hosts have an Occupancy Tax collection and remittance obligation. In any jurisdiction in which we decide to facilitate direct Collection and Remittance, you hereby instruct and authorize Airbnb (via Airbnb Payments) to collect Occupancy Taxes from Guests on the Host's behalf at the time Listing Fees are collected, and to remit such Occupancy Taxes to the Tax Authority. In other jurisdictions Airbnb may decide in its sole discretion to collect Occupancy Taxes and remit such Taxes to eligible and qualifying Hosts, based on tax information supplied by the Host, for ultimate reporting and remittance by such Host to the Tax Authority (“Pass-Through Tax Feature”). Such Hosts using the Pass-Through Tax Feature will be solely responsible for informing Airbnb about the correct Occupancy Tax amount to be collected from the Guest in accordance with applicable law and directly remitting the Occupancy Taxes to the relevant Tax Authority. Airbnb does not assume any liability for the failure of a participating Host to comply with any applicable tax reporting or remittance obligations.The amount of Occupancy Taxes, if any, collected and remitted by Airbnb will be visible to and separately stated to both Guests and Hosts on their respective transaction documents. Where Airbnb is facilitating Collection and Remittance, Hosts are not permitted to collect any Occupancy Taxes being collected by Airbnb relating to their Accommodations in that jurisdiction.

13.5 Guests and Hosts agree that we may seek additional amounts from you in the event that the Taxes collected and/or remitted are insufficient to fully discharge your obligations to the Tax Authority, and agree that your sole remedy for Occupancy Taxes collected is a refund of Occupancy Taxes collected by Airbnb from the applicable Tax Authority in accordance with applicable procedures set by that Tax Authority.

13.6 Airbnb reserves the right, with prior notice to Hosts, to cease the Collection and Remittance in any jurisdiction for any reason at which point Hosts and Guests are once again solely responsible and liable for the collection and/or remittance of any and all Occupancy Taxes that may apply to Accommodations in that jurisdiction.

14. Prohibited Activities

14.1 You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Airbnb Platform. In connection with your use of the Airbnb Platform, you will not and will not assist or enable others to:

  • breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms, Policies or Standards;
  • use the Airbnb Platform or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Airbnb endorsement, partnership or otherwise misleads others as to your affiliation with Airbnb;
  • copy, store or otherwise access or use any information, including personally identifiable information about any other Member, contained on the Airbnb Platform in any way that is inconsistent with Airbnb’s Privacy Policy or these Terms or that otherwise violates the privacy rights of Members or third parties;
  • use the Airbnb Platform in connection with the distribution of unsolicited commercial messages ("spam");
  • offer, as a Host, any Accommodation that you do not yourself own or have permission to make available as a residential or other property through the Airbnb Platform;
  • unless Airbnb explicitly permits otherwise, book any Listing if you will not actually be using the Host Services yourself;
  • contact another Member for any purpose other than asking a question related to your own booking, Listing, or the Member's use of the Airbnb Platform, including, but not limited to, recruiting or otherwise soliciting any Member to join third-party services, applications or websites, without our prior written approval;
  • use the Airbnb Platform to request, make or accept a booking independent of the Airbnb Platform, to circumvent any Service Fees or for any other reason;
  • request, accept or make any payment for Listing Fees outside of the Airbnb Platform or Airbnb Payments. If you do so, you: (i) accept all risks and responsibility for such payment, and (ii) hold Airbnb harmless from any liability for such payment;
  • discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any violent, harmful, abusive or disruptive behavior;
  • misuse or abuse any Listings or services associated with the Airbnb Open Homes program;
  • use, display, mirror or frame the Airbnb Platform or Collective Content, or any individual element within the Airbnb Platform, Airbnb's name, any Airbnb trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Airbnb Platform, without Airbnb's express written consent;
  • dilute, tarnish or otherwise harm the Airbnb brand in any way, including through unauthorized use of Collective Content, registering and/or using Airbnb or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Airbnb domains, trademarks, taglines, promotional campaigns or Collective Content;
  • use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Airbnb Platform for any purpose;
  • avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Airbnb or any of Airbnb's providers or any other third party to protect the Airbnb Platform;
  • attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Airbnb Platform;
  • take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Airbnb Platform;
  • export, re-export, import, or transfer the Application except as authorized by United States law, the export control laws of your jurisdiction, and any other applicable laws; or
  • violate or infringe anyone else’s rights or otherwise cause harm to anyone.

14.2 You acknowledge that Airbnb has no general obligation to monitor Member Content nor to actively seek facts or circumstances indicating illegal activity, but has the right to review, disable access to, or edit any Member Content, in order to (i) operate, secure and improve the security of the Airbnb Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to Member Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Members agree to cooperate with and assist Airbnb in good faith, and to provide Airbnb with such information and take such actions as may be reasonably requested by Airbnb with respect to any investigation undertaken by Airbnb or a representative of Airbnb regarding the use or abuse of the Airbnb Platform.

14.3 If you feel that any Member you interact with, whether online or in person, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Airbnb by contacting us with your police station and report number (if available). You agree that any report you make will not obligate us to take any action (beyond that required by law, if any).

15. Term and Termination, Suspension and other Measures

15.1 This Agreement shall be effective until such time when you or Airbnb terminate the Agreement in accordance with this provision.

15.2 You may terminate this Agreement at any time by sending us an email. If you cancel your Airbnb Account as a Host, any confirmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If you cancel your Airbnb Account as a Guest, any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the Listing’s cancellation policy.

15.3 Without limiting our rights specified below, Airbnb may terminate this Agreement for convenience at any time by giving you thirty (30) days' notice via email to your registered email address.

15.4 Airbnb may immediately, without notice, terminate this Agreement and/or stop providing access to the Airbnb Platform if (i) you have materially breached your obligations under these Terms, the Payments Terms, our Policies or Standards, (ii) you have violated applicable laws, regulations or third party rights, or (iii) such action is necessary to protect the personal safety or property of Airbnb, its Members, or third parties (for example in the case of fraudulent behavior of a Member).

15.5 In addition, Airbnb may take any of the following measures (i) to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, or if (ii) you have breached these Terms, the Payments Terms, our Policies or Standards, applicable laws, regulations, or third party rights, (iii) you have provided inaccurate, fraudulent, outdated or incomplete information during the Airbnb Account registration, Listing process or thereafter, (iv) you and/or your Listings or Host Services at any time fail to meet any applicable quality or eligibility criteria, (v) you have repeatedly received poor Ratings or Reviews or Airbnb otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is necessary to protect the personal safety or property of Airbnb, its Members, or third parties, or to prevent fraud or other illegal activity:

  • refuse to surface, delete or delay any Listings, Ratings, Reviews, or other Member Content;
  • cancel any pending or confirmed bookings;
  • limit your access to or use of the Airbnb Platform;
  • temporarily or permanently revoke any special status associated with your Airbnb Account;
  • temporarily or in case of severe or repeated offenses permanently suspend your Airbnb Account and stop providing access to the Airbnb Platform.

In case of non-material breaches and where appropriate, you will be given notice of any intended measure by Airbnb and an opportunity to resolve the issue to Airbnb's reasonable satisfaction.

15.6 If we take any of the measures described above (i) we may refund your Guests in full for any and all confirmed bookings that have been cancelled, irrespective of preexisting cancellation policies, and (ii) you will not be entitled to any compensation for pending or confirmed bookings that were cancelled.

15.7 When this Agreement has been terminated, you are not entitled to a restoration of your Airbnb Account or any of your Member Content. If your access to or use of the Airbnb Platform has been limited or your Airbnb Account has been suspended or this Agreement has been terminated by us, you may not register a new Airbnb Account or access and use the Airbnb Platform through an Airbnb Account of another Member.

15.8 If Airbnb takes any of the measures described in this Section 15 you may appeal such a decision by contacting our customer service.

16. Disclaimers

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17. Liability

Airbnb is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. Airbnb is liable for any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents; such liability is limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of Airbnb in whose proper fulfilment you regularly trust and must trust for the proper execution of the contract. Any additional liability of Airbnb is excluded.

18. Indemnification

To the maximum extent permitted by applicable law, you agree to release, defend (at Airbnb’s option), indemnify, and hold Airbnb and its affiliates and subsidiaries, including but not limited to, Airbnb Payments, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms or our Policies or Standards, (ii) your improper use of the Airbnb Platform or any Airbnb Services, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience, Event or other Host Service, participation in the Group Payment Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, or (iv) your breach of any laws, regulations or third party rights. The indemnification obligation according to this Section 18 only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

19. Dispute Resolution and Arbitration Agreement

19.1 This Dispute Resolution and Arbitration Agreement shall apply if you bring any claim against Airbnb in the United States (to the extent not in conflict with Section 21).

19.2 Overview of Dispute Resolution Process. Airbnb is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom Section 19.1 applies: (1) an informal negotiation directly with Airbnb’s customer service team, and (2) a binding arbitration administered by the American Arbitration Association (“AAA”) using its specially designed Consumer Arbitration Rules (as modified by this Section 19 and except as provided in Section 19.6). Specifically, the Consumer Arbitration Rules provide:

  • Claims can be filed with AAA online (www.adr.org);
  • Arbitrators must be neutral and no party may unilaterally select an arbitrator;
  • Arbitrators must disclose any bias, interest in the result of the arbitration, or relationship with any party;
  • Parties retain the right to seek relief in small claims court for certain claims, at their option;
  • The initial filing fee for the consumer is capped at $200;
  • The consumer gets to elect the hearing location and can elect to participate live, by phone, video conference, or, for claims under $25,000, by the submission of documents;
  • The arbitrator can grant any remedy that the parties could have received in court to resolve the party’s individual claim.

19.3 Pre-Arbitration Dispute Resolution and Notification. Prior to initiating an arbitration, you and Airbnb each agree to notify the other party of the dispute and attempt to negotiate an informal resolution to it first. We will contact you at the email address you have provided to us; you can contact Airbnb’s customer service team by emailing us. If after a good faith effort to negotiate one of us feels the dispute has not and cannot be resolved informally, the party intending to pursue arbitration agrees to notify the other party via email prior to initiating the arbitration. In order to initiate arbitration, a claim must be filed with the AAA and the written Demand for Arbitration (available at www.adr.org) provided to the other party, as specified in the AAA Rules.

19.4 Agreement to Arbitrate. You and Airbnb mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or to the use of the Airbnb Platform, the Host Services, the Group Payment Service, or the Collective Content (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Airbnb agree that the arbitrator will decide that issue.

19.5 Exceptions to Arbitration Agreement. You and Airbnb each agree that the following claims are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction: (i) Any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) Any claim seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack).

19.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a transaction in interstate commerce and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration will be administered by AAA in accordance with the Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules“) then in effect, except as modified here. The AAA Rules are available at www.adr.org or by calling the AAA at 1–800–778–7879.

19.7 Modification to AAA Rules - Arbitration Hearing/Location. In order to make the arbitration most convenient to you, Airbnb agrees that any required arbitration hearing may be conducted, at your option, (a) in the county where you reside; (b) in San Francisco County; (c) in any other location to which you and Airbnb both agree; (d) via phone or video conference; or (e) for any claim or counterclaim under $25,000, by solely the submission of documents to the arbitrator.

19.8 Modification of AAA Rules - Attorney’s Fees and Costs. You and Airbnb agree that Airbnb will be responsible for payment of the balance of any initial filing fee under the AAA Rules in excess of $200 for claims of $75,000 or less. You may be entitled to seek an award of attorney fees and expenses if you prevail in arbitration, to the extent provided under applicable law and the AAA rules. Unless the arbitrator determines that your claim was frivolous or filed for the purpose of harassment, Airbnb agrees it will not seek, and hereby waives all rights it may have under applicable law or the AAA Rules, to recover attorneys’ fees and expenses if it prevails in arbitration.

19.9 Arbitrator’s Decision. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award declaratory or injunctive relief only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

19.10 Jury Trial Waiver. You and Airbnb acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

19.11 No Class Actions or Representative Proceedings. You and Airbnb acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney-general action, or any other representative proceeding as to all Disputes. Further, unless you and Airbnb both otherwise agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If the “class action lawsuit” waiver or the “class-wide arbitration” waiver in this Section 19.11 is held unenforceable with respect to any Dispute, then the entirety of the Arbitration Agreement will be deemed void with respect to such Dispute and the Dispute must proceed in court. If the “private attorney general action” waiver or the “representative proceeding” waiver in this Section 19.11 is held unenforceable with respect to any Dispute, those waivers may be severed from this Arbitration Agreement and you and Airbnb agree that any private attorney general claims and representative claims in the Dispute will be severed and stayed, pending the resolution of any arbitrable claims in the Dispute in individual arbitration.

19.12 Severability. Except as provided in Section 19.11, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.

19.13 Changes. Notwithstanding the provisions of Section 3 (“Modification of these Terms”), if Airbnb changes this Section 19 (“Dispute Resolution and Arbitration Agreement”) after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email) within thirty (30) days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of Airbnb’s email to you notifying you of such change. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Airbnb (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Airbnb.

19.14 Survival. Except as provided in Section 19.12, this Section 19 will survive any termination of these Terms and will continue to apply even if you stop using the Airbnb Platform or terminate your Airbnb Account.

20. Feedback

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Airbnb Platform (“Feedback“). You may submit Feedback by emailing us, through the “Contact” section of the Airbnb Platform, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

21. Applicable Law and Jurisdiction

These Terms are governed by and construed in accordance with Irish law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Irish law. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Airbnb's place of business in Ireland. If Airbnb wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Irish courts.

22. General Provisions

22.1 Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these Terms constitute the entire Agreement between Airbnb and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between Airbnb and you in relation to the access to and use of the Airbnb Platform.

22.2 No joint venture, partnership, employment, or agency relationship exists between you and Airbnb as a result of this Agreement or your use of the Airbnb Platform.

22.3 These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.

22.4 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

22.5 Airbnb’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

22.6 You may not assign, transfer or delegate this Agreement and your rights and obligations hereunder without Airbnb's prior written consent. Airbnb may without restriction assign, transfer or delegate this Agreement and any rights and obligations hereunder, at its sole discretion, with 30 days prior notice. Your right to terminate this Agreement at any time remains unaffected.

22.7 Unless specified otherwise, any notices or other communications to Members permitted or required under this Agreement, will be provided electronically and given by Airbnb via email, Airbnb Platform notification, or messaging service (including SMS and WeChat). If your booking is in respect of a Listing in Japan, you agree and acknowledge that such notifications via electronic means in lieu of a written statement, satisfies Airbnb’s obligations under Article 59 Paragraph 1 of the Japanese Housing Accommodation Business Act.

22.8 If you have any questions about these Terms please email us.